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problem after a seat upgrade on virgin

steveo3002 · 2011-05-12 13:32:50

recently paid to upgrade on the lax to london flight , £150 for an exit seat got on the plane and entertainment system is broken , so a pretty lousy upgrade . i mentioned it to the stewardess and she said you can get a refund if you write in well ive written in and they refuse to refund me on the basis that i still got my…

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Paddy2eyes Posts: 426 Forumite

14 May 2011 at 11:52PM

You paid for and got the additional benefits which an exit row seat offers. Miles are generally the compensation given for broken in flight entertainment.

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problem after a seat upgrade on virgin

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