Cash Converters Have Lost My Stuff :(

jo4chelsea

hi all
Im after some advise. Me and my fiancee put sum blu rays and dvd box sets in cash converters and i went to pay and get them back earlier this week and they cant find any of them...They keep fobbing me off sayin theyre going to do a stock check as it will def. be somewhere in their stock room its just with £40,000 worth of stuff to go through it may take a while. Ive had to pay an extension fee to keep the stuff in again even though i dont know if its really there.... I had to put the stuff in at the time as ive recently changed jobs and needed the money at the time. I know theyre only dvds but one box set was the only fools and horses giant box set. Im really angry and upset does anyone know what action i can take next as im just constantly waiting for them to ring me even when i called and spoke to the manager he doesnt seem to care xx

Forwandert

jo4chelsea wrote: »

Ive had to pay an extension fee to keep the stuff in again even though i dont know if its really there....

Why did they ask you to pay an extension if you went in to pay to retrieve your items and they couldn't find them?

DeeMarie89

They dis the same to me. I'd lost the paperwork and went in store to ask what the date was that I had to have bought the items back from them by. They told me, and when I went in, a few days before I needed to, to retrieve my items, thy ha sold them. They sold two DSLR's and an iBook G4. I was mad. Complained to the management, who said tough. Apparently the date they gave me over the phone was incorrect and it was due 3 days previously. They also claimed that they logged all calls, an had no record of a call from myself.
I complained to the area manager who said the same. I was really !!!!ed off. Especially when I foun out the items had been sold before the contract had expired, too.

jo4chelsea

They said i could extend the stuff again instead of getting it all out so i said oh ok but can i get sum of it out n he said yes came back after 20 mins to say he couldnt find it come back in an hour , i did that n they said there stock rooms such a mess they cant find it all still . i was too scared to not extend it again incase they then said to me weve sold it when they finally find it...im expecting a call from them today or tomorrow but we'll c..... does ne one no their head office number ???

wealdroam

jo4chelsea wrote: »

does ne one no their head office number ???

Their website has details...

Head Office Cash Converters
17 Gentlemens Fields
Westmill Road
Ware
SG12 0EF
Tel: 01920 485696
Weekday Opening Hours: 08.30 - 17.00 (Mon - Fri)

[EMAIL="uksupportcentre@cashconverters.net"]uksupportcentre@cashconverters.net[/EMAIL]

[EMAIL="uksupportcentre@cashconverters.net"][/EMAIL]



Bear in mind that their stores are all franchises.

jo4chelsea

Hi all just quick update after calling them 4 times today they finally returned my call to say it has all gone they cant find it so will replace it all. The man on the fone was not very happy n when i said i want the charge removed for compensation he said no so ill have to argue that one out...ill keep posted when i get stuff bak....

paddyrg

You should have the extension fee returned if the reason they could not provide the goods was their fault. Check the terms and conditions on your receipt - do they owe you replacement goods, or just to write off the loan amount?

jo4chelsea

No theyre replacing all the goods, i only got 1/4 of how much they cost brand new n he said they will replace them all brand new. Does any one can i get the police involved in this coz in theory its theft someone has stolen my stuff and as its still not been replace as yet surely i can try n get some kind of compensation for all this??? i dont really no where to start n dont wna waste police time if they cant actually do anything???

Forwandert

Bearing in mind this company just lost your items then charged you a extension fee (which you paid..) whilst they found them i would be amazed if you get any sort of compensation, the police will just see it as a civil matter please don't waste their time, the items are lost not stolen.

jo4chelsea

ok thanks....by the way they havnt found them the manager said they have just disappeared so he is going to have to go out and buy all new ones as replacements. Meaning a member of staff has nicked them.... will never be goin into a cash converters again!!

paddyrg

If they are replacing new for old, as long as you're getting the same spec, it seems like a good remedy for the problem. But I would insist that you should be refunded the extension fee - you shouln't have needed to pay that.