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Cancelling account & family member signing up as "new customer" - ?
thriftymanc
Posts: 787 Forumite
Just read in the money tips email that TalkTalk Essentials is cheaper for new customers than what I'm currently paying for it.
It crossed my mind that the bill is purely in my name. I'm not in a contract with them anymore so I'm free to cancel. Can I cancel and get my OH to sign up as a new customer to get the same package cheaper? Or is it not that simple? Just want to see if there's something I might not have thought of... e.g. would we be left without internet for any period of time while switching from one customer to another?
It crossed my mind that the bill is purely in my name. I'm not in a contract with them anymore so I'm free to cancel. Can I cancel and get my OH to sign up as a new customer to get the same package cheaper? Or is it not that simple? Just want to see if there's something I might not have thought of... e.g. would we be left without internet for any period of time while switching from one customer to another?
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Comments
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Hi thriftymanc,
I would imagine if you call the retentions dept and explain that you want the deal or you will leave, then in return for agreeing to a new contract they would certainly consider offering you a deal. That would be the simplest way.“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
You don't need to cancel, if you are out of your minimum term (you are still in a 30 day rolling contract) then you can phone up and ask for the current deal (or better) in return for another 12m or more of TT...if you must.No free lunch, and no free laptop
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