eDF Billing

Vic_Wintergreen

.. and the outcome is....Customer service emailed me back accepting my offer of part payment, with the balance added to my July bill. Having seen some of the other replies, the jury will be out until then

aujme

I signed up to take ther dual fuel online Saver seven
I received an e-mail on the 15th of April asking for my meter readings the electricity reading was okay I was able to import it on my account page but there was no facility to enter the gas reading so I contacted them five times by phone over a two-week period about the problem, They only ever rang me back once My next step I e-mailed them and they replied with will get back to you within 10 days 10 days came and went no reply I sent a new e-mail asking why I have not had a reply still no reply,
I understand in the voluntary code of practice that they have signed up to if you have made reasonable steps to contact them after 12 months they cannot back bill you,
I think I have taken all reasonable steps to contact them to rectify the situation,
Has anybody else had the same problem as me with the edf

backfoot

Just as a follow up to my previous post. EDF finally rang me back regarding the query on the VAT refund. Over a week late, but hey, they rang to advise.

Unfortunately, the very nice lady didn't have a clue.

Her suggestion was that the VAT refund relates to the goodwill payment !:o

It doesn't. It actually relates to the Direct Debit discount but why they show it separately is bewildering. So the expert who rang me had to have the correct answer explained to her. :rotfl:

Still, I've learnt to just enjoy such exchanges rather than losing my cool. Nice people, but sorry EDF, you really don't know what's going on.

macrotech

I registered for dual fuel Online Saver V6 at the end of November 2010. I have had two electricity bills, but no gas bill. The account still says it is awaiting an opening read. I have had the same problems submitting gas readings when asked. I have rung several times but still no gas bill. Not impressed by customer service - long waiting times to answer, e-mails completely ignored. Actually got a reply to my latest e-mail but it completely missed the point of my message. Just about to mail a formal complaint - found this thread which is most illuminating.

I know they're installing a new IT system but seven months is completely unacceptable. I work in IT - it seems to me this new system wasn't properly thought out and just isn't fit for purpose.

I have two accounts with EDF - I will post separately about the appalling service I had had on the other (they've now twice taken additional money to my monthly direct debit out of my account without any bill or notification. I made a formal written complaint seven weeks ago, followed it up four weeks ago and have received absolutely no response from them at all).

Vic_Wintergreen

Well as I said in a previous post, the jury is out.....until I tried to submit my readings on-line that is, and in time. Said my gas reading was out of context with previous readings, please resubmit. Checked reading, numbers were good, previous bill indicates their previous estimate was the average number of units below the new reading as you would expect. Used the problem email form as requested. Received an auto-reply on June 28th and nothing since. So await the bill with interest. I think a call to Watchdog may be in order

purple_ronnie2011

My EDF gas account went live on 18th Jan this year. They have still not agreed an opening meter reading. Only almost 6 months this company is a joke!

lenners

Personally I have found EDF demonstrate the most appalling customer service levels I have ever seen, not to mention the rank incompetence. We joined them in January 2011 before leaving in February of this year. Until March of this year they still hadnt registered us as a gas customer, billing us only for electric.

After months of chasing them to sort this problem out so we can end our dealings with them, I received a final bill yesterday that was woefully inaccurate. They had clearly lost / failed to register Actual meter readings taken by their people and tried to charge us four different tarriffs for the 13 month period, despite us having signed up to a Fixed rate for 12 months. When I called yesterday to advise them this bill has gone straight into the recycling bin until they can send us a correct one, I was told the usual chestnut of "our systems have gone down, we cant see your account."

I look forward to seeing if the Ombudsman has a little more success in dealing with them. DO NOT USE THIS COMPANY!!!

sithmaster

I transfered to edf in jan 2012 it did take a little longer than expected to transfer. I have to say they have made a few mistakes like missing gas appointment, but was really there fault (compensation given), the main thing is if they say a manager will call you back they dont, but apart from that no problems signed up online straight away without problems, give meter readings every month online without a problem and get a bill the next day and if i do call them i get through within 2 minuites