eDF Billing

Vic_Wintergreen

Anyone else had any problems with eDF. I normally submit readings online and get a bill. This time I forgot (as I have done from time to time), normally I get an estimated bill. This time however, I didn't receive a bill, or a reminder, I just received the second 'pay now' letter. Also, the bill was about £100 dearer (I am on duel fuel tariff), than normal. My wife telephoned eDF and had a rather fractious conversation with a slightly snotty woman (complaint has already been sent to eDF), who insisted that the difference had nothing to do with the price hike, but due to the winter. However, when my wife pointed out that our winter costs are no higher ( we have no central heating, and use an open fire for warmth ), she found this hard to believe, and questioned my wife further on how we keep warm in the winter, highly inappropriate you would agree. Anyway, we are expecting a bill, (the woman insisted the bill had been sent) but we can confirm that neither the original or the reminder had arrived (the woman, did not believe my wife on this either). I will keep you posted on developments. Vic

Vic_Wintergreen

Photocopy of the bill arrived this am. For some reason I am being billed for 4 months as opposed to 3 months - can't afford the total, so will pay 3/4 for now. Will do some calculations tonight on usage and therm pricing.

magpie

I have also had lots of trouble with EDF billing. When I switched to them, they promised that I would be able to access my account 24 hours a day.
12 months later I am still waiting for them to set up an online account. I have sent several emails of complaint explaining that I like to input my readings weekly so I can assess how much fuel we are using. Their answer to me was to switch everything off and then switch each appliance on one by one. I will be switching suppliers in June when my existing tariff expires, to a supplier that can provide 24 hour access. I would not recommend them as their customer service is appalling.

Boxman

With respect Vic, I'm afraid I find your version of events a little hard to believe. You say you wife phone EDF and actually got to speak to somebody?

Faber_2

we're with EDF and know that all active accounts are in the process of being put into a new system which allows online account management 24 hour. We should be getting letters with our new account numbers in.

McKneff

Gotta say it, Ive never had a problem with EDF and have been with them for donkeys, Always pleasant, know exactly what they are talking about it I have a query.
I telephone with my readings every month. I dont go through the automated system, pressing 0 gets you 'we do not recognise this number, one moment please we will put you through to an adviser.

But you said 'This time I forgot' so who started it all then.

Fair's fair.

Vic_Wintergreen

Thanks for the replies - a customer liaison officer has been in touch and I have put my problems to them. I am awaiting a further reply. The officer saw my posting on this site and PM'd me the same day. I haven't had much trouble in 7 years either to be honest (outside of a snotty meter reader). Yes I did forget to supply my readings, but I normally get an estimated bill for three months usage, not a demand for 4 months usage and a condescending women dealing with the enquiry, they were my gripes

Littlesusie_2

I too will be moving as soon as my contract with them ends. Yesterday I received a letter to say they were raising my DD from £43 to £70 because of my increased usage. The bill said I was £25 in arrears but was printed the day before my DD went out so in reality I am in credit. (Not bad considering we have just come out of the coldest winter in decades) I also checked last years bill and for the last quarter my usage was a huge 3 Kwh more than last year. The quarter before that I actually used less than the year before. I know there was a price rise but it wasn't 50% was it so why increase peoples DD by such a huge amount. Is it so they can invest the money for gain?
Needless to say I won't be paying the increased amount and a letter stating such is being posted later.

fandrews

I signed up to EDF in November 2011 for a dual fuel online tariff.
So far:
-no sign of any online account. We have paper bills and cannot input readings online as they are rejected or cannot register online. Apparently the computer system is being upgraded (7 months now!)
-facing an estimated bill because our online submitted readings were again rejected. Advised by e-mail to ring within 5 days, but the phone lines this weekend advise that no phone or online readings can be submitted as the computers are being upgraded
-EDF recently wrote to us to say they had not applied any of the discounts to our bills-they had apparently forgotten to do so.
-It takes ages to get through on the phone-sometimes you can't get through
-The energy regulator isn't interested in this sort of issue

Previously with Scottish Power and none of these sort of problems. Hopefully switching back soon:mad:

backfoot

Vic_Wintergreen wrote: »

Anyone else had any problems with eDF. I normally submit readings online and get a bill. This time I forgot (as I have done from time to time), normally I get an estimated bill. This time however, I didn't receive a bill, or a reminder, I just received the second 'pay now' letter. Also, the bill was about £100 dearer (I am on duel fuel tariff), than normal. My wife telephoned eDF and had a rather fractious conversation with a slightly snotty woman (complaint has already been sent to eDF), who insisted that the difference had nothing to do with the price hike, but due to the winter. However, when my wife pointed out that our winter costs are no higher ( we have no central heating, and use an open fire for warmth ), she found this hard to believe, and questioned my wife further on how we keep warm in the winter, highly inappropriate you would agree. Anyway, we are expecting a bill, (the woman insisted the bill had been sent) but we can confirm that neither the original or the reminder had arrived (the woman, did not believe my wife on this either). I will keep you posted on developments. Vic

Why don't you pay by monthly direct debit? It would seem a convenient solution to averaging payments out over the year and you would also get a small discount.

Other than not deal with the 'slightly snotty assistant' :rotfl:, what did you want them to do?

tesco9

My online account was up and running within a reasonable time.

I did however get failed meter reading submissions for my gas (but not my electricity) for 4 successive weeks. Each time I emailed with the reading and asked them to update my account, which they did do.

Now all works fine (I read and submit readings weekly to be sure of correct bills). Only problem has been site maintenance a couple of weekends.