laptop connecting prob

kymrob

my daughters laptop will not connect to internet we has wireless router it says ethnal cable problem but my laptop works fine and so do phone using the wireless router ! her laptop has been fine it just suddenly happened
any ideas
i have fiddled with wires
turn on and off
even reinstalled everything
pluged cable direct in to laptop and it worked!
but wireless works fine on mine:(

GunJack

whilst connected via cable, check for updated drivers for her wifi card, you may find a recent update to something (e.g. in windows) has thrown other stuff out.

oh, and by the way, find the wifi switch on the laptop and check it's switched on, and you actually have a driver installed for it as it's one of the common ones missing after a re-install

kymrob

sorry but can u tell me how to do this?
i know how to connect via cable!

eyeinthesky

Disable your anti-virus and try to connect. A work colleagues son had this problem recently, turned out to be a setting in AVG that was at fault.

flashg67

Sounds like the wireless adapter is turned off or disabled? As Gunjack says, make sure it's switched on - the switch is sometimes very small and hidden on the side of the laptop. If that is switched on then we need to check what version of Windows etc you're using so we can direct you to the device manager to make sure your wireless adapter is installed correctly.

martinthebandit

flashg67 wrote: »

Sounds like the wireless adapter is turned off or disabled? As Gunjack says, make sure it's switched on - the switch is sometimes very small and hidden on the side of the laptop. If that is switched on then we need to check what version of Windows etc you're using so we can direct you to the device manager to make sure your wireless adapter is installed correctly.

It can be quite annoying to be caught out like this, er allegedly, not that I am speaking from experience or anything, nope not me :whistle:

kymrob

yep think it is swiched on! windows 7
i think it is a wireless prob as it is asking me to plug in ethnal cable! but i want wireless and my laptop working fine still! grrrrrr bet it is someyhing so simple

GunJack

so, unplug the ethernet cable, right-click on the network icon in the bottom-right of the screen, and click search for available networks. If the wifi is switched on, the lappy should see your network. Enter the wifi key where prompted and that should be it.

kymrob

when i right click the small icon of asquare with a leed at the side which also has a red cross through it, it say
trouble shoot problems
and open network and sharing center
if i click troubleshoot it say plug in ethernet cable
if i click open network at the top its got a red croos in the middle of pc and internet icons

kymrob

i also have found under configfree heading it say wireless lan not available but fast ethernet nic is available

kymrob

also found wireless not currently enabled can can i turn it on???