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Laptop shuts down at random times
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Ms-Pacman
Posts: 508 Forumite
in Techie Stuff
Hiya
I have a fujitsu laptop, running vista, mainly using googlle chrome as browser. Most of the time its pretty fast and no problems but lately when ever I have flash images on internet pages or larger excel files running it decides to do a sudden shutdown after slowing down completely.
The power socket area feels quite warm but not particularly hot so I don't know if it is an overheating issue.
My work laptop is always hot there and never shuts down.
Virus scan gives no issues so I'm a bit stuck.
Can anyone help?
I have a fujitsu laptop, running vista, mainly using googlle chrome as browser. Most of the time its pretty fast and no problems but lately when ever I have flash images on internet pages or larger excel files running it decides to do a sudden shutdown after slowing down completely.
The power socket area feels quite warm but not particularly hot so I don't know if it is an overheating issue.
My work laptop is always hot there and never shuts down.
Virus scan gives no issues so I'm a bit stuck.
Can anyone help?
0
Comments
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it sounds like it is either overheating or there is a poor connection on the board.
the poor connection is probably caused by overheating.
have a look for a piece of software called core temp (google it)
this will give you an idea of running temps.
what model is the laptop?
post back with your running temps.You got to get through what you've got to go through to get what you want but you got to know what you want to get through what you got to go through.0 -
It gave me the option of two logs of which I've put the temps and computer details part.
Processor model: Mobile Intel Pentium Dual-Core T2370 (Merom-2M)
Processor name string: Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz
Platform: Socket P (mFCPGA-478) (PlatformID: 0x7)
Processor signature: 0x6FD
Processor revision: M0
Process node: 65 nm
Processor speed: 1728.85MHz (132.99 x 13.0)
TJ MAX 100c
Core 0: 68 oC
Core 1: 68 oC
Both show a high of up tp 74 oC0 -
it's fairly safe bet it's overheating, if they're the temps you're getting. Fan enclosure/heatsink probably clogged with the "furry slug" dust-monster
the initial slowdown is the processor throttling back to try and save damage by running slower therefore generating less heat, then the shutdown is the thermal cut-out doing it's job.......Gettin' There, Wherever There is......
I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple0 -
post a hijackthis log to rule out software, check the fan is spinning!!
> . !!!! ----> .0 -
will do, sorry had to go out.
the fan is definately spinning, can hear it although its not massively loud!0 -
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 22:31:02, on 10/05/2011
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18904)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Consumer Input\dca-ua.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
\PROGRAMS\computer tools\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.myheritage.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: MediaBar - {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - C:\Program Files\iMeshMediabarTb\iMeshMediaBarDx.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: DCA - {B49699FC-1665-4414-A1CB-C4A2A4A13EEC} - C:\Program Files\Consumer Input\dca-bho.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: MediaBar - {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - C:\Program Files\iMeshMediabarTb\iMeshMediaBarDx.dll
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [NokiaMServer] C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles startup
O4 - HKLM\..\Run: [NokiaMusic FastStart] "C:\Program Files\Nokia\Ovi Player\NokiaOviPlayer.exe" /command:faststart
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [aswAhAScr.dll] "C:\Program Files\Alwil Software\Avast5\aswRegSvr.exe" "C:\Program Files\Alwil Software\Avast5\AhAScr.dll"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Consumer Input Update] C:\Program Files\Consumer Input\dca-ua.exe
O4 - Startup: Dropbox.lnk = C:\Users\Ruth\AppData\Roaming\Dropbox\bin\Dropbox.exe
O8 - Extra context menu item: Download with &Shareaza - res://C:\Program Files\Shareaza\RazaWebHook32.dll/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} -\PROGRAMS\PARTY POKER\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} -\PROGRAMS\PARTY POKER\PartyPoker\RunApp.exe (file missing)
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {10093E98-C073-4C75-8D0E-FB5CD3A71D33} (ZoneUpwords Object) - http://messenger.zone.msn.com/binary/Upwords.cab57176.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} - http://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/mjss/MJSS.cab109791.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab56986.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F7EDBBEA-1AD2-4EBF-AA07-D453CC29EE65} (Flash Casino Helper Object) - https://32red.microgaming.com/32red/FlashAX2.cab
O16 - DPF: {FF1CD9A3-00CD-45C1-8182-4EEC229A182D} (Plaxo Auto-Import Utility) - https://www.plaxo.com/activex/plx_upldr-2k-xp.cab
O19 - User stylesheet: C:\Users\Ruth\AppData\Roaming\eBay Adblocker\NBT_ConfigurationFile.css
O20 - AppInit_DLLs: acphelp.dll bcdspl.dll
O20 - Winlogon Notify: !SASWinLogon -\PROGRAMS\superantispyware\SASWINLO.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate1c96540dad730f3) (gupdate1c96540dad730f3) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: WisLMSvc - Wistron Corp. - C:\Program Files\Launch Manager\WisLMSvc.exe
--
End of file - 8238 bytes0 -
Way too hot for an Intel chip, which by the way shuts down at 75°CTJ MAX 100c
Core 0: 68 oC
Core 1: 68 oC
Both show a high of up tp 74 oC
I'm with GunJack that the heatsink/fan assembly is clogged up.
Strip it down, clear it out, and apply new thermal paste.Remember kids, it's the volts that jolt and the mills that kill.0 -
thanks will do so.
any tips on best way?0 -
-
Not keen on the consumer input thing.
Your vista and internet explorer is out of date, no service packs, run windows update
Try a different browser, IE or opera.
This is a general guide on cleaning up infections and speeding up pc's https://forums.moneysavingexpert.com/discussion/2436849
If you haven't all ready done it, Install Malwarebytes and do a FULL (not quick) scan (after updating it), fix anything found before closing, otherwise you'll have to do it all over again. If anything was found reboot the machine before continuing. http://www.filehippo.com/download_malwarebytes_anti_malware/
If you know you have just been infected, with a fake antivirus for example, running system restore to a previous restore point is often the fastest way of getting your machine working again
Making any changes to a PC setup always comes with a slight risk of something going wrong, the worse case scenario is an unbootable PC - ideally you should have got a backup of important data on dvd or external disk, and a disk image backup (http://www.macrium.com/reflectfree.asp) or windows disc/factory restore partition available before you start. In the unlikely event that anything does go wrong, post on another pc for advice.
__________________________________________________
If you suspect an infection, here are some other virus scanners to try, let them fix anything found
http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/
http://www.surfright.nl/en/hitmanpro
http://support.kaspersky.com/downloads/utils/tdsskiller.exe
************************************************
Scanning with all the scanners above along with your resident scanner should remove most or all infections if there are any present on your machine, below is some specific (optional) advice based on your log which may help to improve speed and tidy things up.
__________________________________________________
Install and run ccleaner (untick the google toolbar during the install). Untick the "windows log files" box, under the system heading before cleaning. Also Tick the java cache tick box under CCleaner, applications, internet to wipe the java cache which sometimes hides infections. http://www.piriform.com/ccleaner/download/slim
Install and run startuplite, accept suggested changes - http://www.malwarebytes.org/StartUpLite.exe
Click the java icon in control panel, updates, untick check for updates
__________________________________________________
__________________________________________________
Using Hijackthis, tick and fix these entries
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {10093E98-C073-4C75-8D0E-FB5CD3A71D33} (ZoneUpwords Object) - http://messenger.zone.msn.com/binary...s.cab57176.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab56986.cab
O16 - DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} - http://messenger.zone.msn.com/Messen....cab109791.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab56986.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary...o.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F7EDBBEA-1AD2-4EBF-AA07-D453CC29EE65} (Flash Casino Helper Object) - https://32red.microgaming.com/32red/FlashAX2.cab
O16 - DPF: {FF1CD9A3-00CD-45C1-8182-4EEC229A182D} (Plaxo Auto-Import Utility) - https://www.plaxo.com/activex/plx_upldr-2k-xp.cab
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} -\PROGRAMS\PARTY POKER\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} -\PROGRAMS\PARTY POKER\PartyPoker\RunApp.exe (file missing)
R3 - URLSearchHook: (no name) - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
__________________________________________________
Uninstall any IE toolbars (browser helper objects or BHO's) in Control panel, or Firefox plugins that you don't need. This is a list of the IE BHO's evident in the log
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: MediaBar - {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - C:\Program Files\iMeshMediabarTb\iMeshMediaBarDx.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\ swg.dll
O2 - BHO: DCA - {B49699FC-1665-4414-A1CB-C4A2A4A13EEC} - C:\Program Files\Consumer Input\dca-bho.dll
O8 - Extra context menu item: Download with &Shareaza - res://C:\Program Files\Shareaza\RazaWebHook32.dll/3000
__________________________________________________
Unless you need them running all the time, use the startup tab in msconfig to disable these items from running at startup (they can always be run manually if needed)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [NokiaMServer] C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles startup
O4 - HKLM\..\Run: [NokiaMServer] C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles startup
O4 - HKLM\..\Run: [NokiaMusic FastStart] "C:\Program Files\Nokia\Ovi Player\NokiaOviPlayer.exe" /command:faststart
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKCU\..\Run: [Consumer Input Update] C:\Program Files\Consumer Input\dca-ua.exe
O4 - Startup: Dropbox.lnk = C:\Users\Ruth\AppData\Roaming\Dropbox\bin\Dropbox. exe
Unless you use media sharing across the network, disable it in media player, library, media sharing, or options media sharing, untick find and share media
__________________________________________________
This is a list of (or remnants of) security software evident in your log, you may wish to uninstall these in Control Panel (add/remove programs or programs/features) to keep your PC running smoothly, too much overlapping or bloated security or useless tuning software can have a drastic effect on performance - always leave one resident scanner running (eg avast/avira etc)
---- bitdefender
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - http://download.bitdefender.com/reso...an8/oscan8.cab
---- superantispyware
O20 - Winlogon Notify: !SASWinLogon -\PROGRAMS\superantispyware\SASWINLO.dll
__________________________________________________
__________________________________________________
__________________________________________________
start, run, msconfig, select services tab, disable these services UNLESS you use them. (make a note of any services you disable,if you have any problems related to these services subsequently, simply re-enable them)
SSDP Discovery Service
Remote Registry
WebClient
Distributed Link Tracking Client
Also disable these services if you don't use them by running msconfig, services tab
O23 - Service: Google Update Service (gupdate1c96540dad730f3) (gupdate1c96540dad730f3) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
__________________________________________________
When you've done all that, post a fresh hijackthis log and any logs of infections!!
> . !!!! ----> .0
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