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TalkTalk Online Support - Customer Service & Billing Ending

linni
linni Posts: 1,480 Forumite
Part of the Furniture 1,000 Posts Photogenic Combo Breaker
edited 9 May 2011 at 4:28PM in Broadband & internet access
on 16th May 2011. Just in case anyone was thinking of moving to TalkTalk. This is very disappointing to those who use their forum..

Comments

  • bod1467
    bod1467 Posts: 15,214 Forumite
    I sometimes peruse the TT forums (for a laugh :p ) and saw this announcement. The CS&B forum is the one forum that TT appear to really need!

    One of my colleagues has an open question on the forum that is still awaiting resolution 10 weeks later.
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    It is indeed very disappointing news. Siteguru I am please to hear we on the forum not only provide support but also entertainment.
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • linni
    linni Posts: 1,480 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Good news. This decision has now been reversed, thanks to all those who made their feelings known to TT.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    So I see. It seems big companies CAN listen to their customers ... CS&B is probably the key factor in stopping TT losing lots of customers. :)
  • linni
    linni Posts: 1,480 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    CS&B is probably the key factor in stopping TT losing lots of customers.

    Yes, it seems silly that they would even consider closing it.
This discussion has been closed.
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