Vodafone are Dire. So Dire.

Guys_Dad

Look forward to hearing from you again in a few months' time asking for our advice about what to do about a debt collector's letter and why your credit record has been trashed.

It is obvious that you know better than anyone else about what is and isn't a contract, so I will admit defeat, sign off and bow to your superior knowledge.

grumbler

I'd pay the fee and then submit a claim to the small claims court (online).
Without a record of the phone call they stand no chance to prove the contract and will pay up.

Guys_Dad

grumbler wrote: »

I'd pay the fee and then submit a claim to the small claims court (online).
Without a record of the phone call they stand no chance to prove the contract and will pay up.

Am I missing something??? OP has used phone since last November. OP writes " I dont understand where your confused about me not signing anything? I have written and admitted several times i agreed over the phone to extend my contract.. However i have not signed a written contract? is that clearer."

If OP is basing his claim on the fact that he didn't sign anything, then that's got no chance of standing up. I have never signed an upgrade contract in my life.

The fact that there are some calls made and received between last November and date using the new handset proves an acceptance of the existence of a contract.

Now whether or not the network has supplied the services covered by that contract is under dispute, but we all know who will come off worst if OP simply decides unilaterally to declare the contract null and void without agreement.

Don't know where you were coming from with that post, Grumbler. :eek:

Mehman_2

sigh i wasnt trying to come across as a !!!!!! im actually quite worried about the whole thing...
I did revise my letter as per your advice and its appreciated.

Sadly though, like i said sooo many times ive already cancelled the contract before i posted this topic over the phone, so advising me whether im within my rights or not to cancel isn't helpful - it's done already. Some of the advice ive been getting here just doesnt seem relevant because you dont know all the relevant facts.. But understand i appreciate all your advice and am taking it under advisement.

I can only do, as you said in your first post.. what i feel is right.
No need to get offended because im not taking your advice..

I havent cancelled my bank account so they can still charge me the cancellation fee... Because i dont want it to go to a debt collector but to stay between me and vodafone, no point in involving a third party.


Thanks very much grumbler, i think your advice is very relevant and what i'll consider doing tbh if they dont just let the issue drop after receiving my letters..

Guys_Dad

Mehman wrote: »

s
I havent cancelled my bank account so they can still charge me the cancellation fee... Because i dont want it to go to a debt collector but to stay between me and vodafone, no point in involving a third party.

.

That's sensible at least. I would continue to negotiate with them as there is a load of money at stake and you have little to lose by trying.

As long as you accept that there is a contract and that you wanted a working service from them, then approach it in that way - less confrontational and more objective. Certainly go above CS heads to the Executive office along the lines

"I am having difficulties in using the service since I received an upgrade phone. I would obviously like to get what I paid for. I am sure you would as well. What can you do to help?"

Can you get a decent reception with a different handset?
Are any of your neighbours on Vodafone and what is their experience?
Does the handset work ok in other ,locations?

These are all factors that need to be established.

Just keep less confrontational, deal higher up and see if that helps.

gjchester

Mehman wrote: »

I can only do, as you said in your first post.. what i feel is right.
No need to get offended because im not taking your advice...

I'm not offended however before you go further search this forum, there are many, many people who say they have a faulty phone and they are cancelling their contracts and won't pay anything more. Almost invariably they find they can't do so without fee.

Each time they came looking for some advice and sometimes to wriggle out of the contract, but each time they get the same advice, a faulty phone is not grounds to cancel the contract without paying the fee's.

We are giving you advice based on years of experience between us all, we don't get paid anything regardless of if you take the advice or not, we are just trying to help.

If you choose to take the advice offered is of course is up to you.

richardvc

I have found that V's customer service leave a lot to be desired after 14 years with them !

Having just changed provider I spoke to Orange for the first time this week and it couldn't have been any better - getting advice about my account and pointed in the right direction etc etc

I know that my leaving V will not affect them one bit but I do wish they would sharpen things up otherwise there will be lots more people like me.

gjchester

richardvc wrote: »

I have found that V's customer service leave a lot to be desired after 14 years with them

To be honest they are all bad, All the network have complaint threads about there customer service.

It seems more who's worse at any given time than overall.

grumbler

Mehman wrote: »

... i think your advice is very relevant and what i'll consider doing tbh if they dont just let the issue drop after receiving my letters..

My advice was entirely based on your confidence that the phone call was the only proof of the new contract (upgrading).

Mehman_2

Hi -

Apparently the people advising contacting the directors office are not hyping it up..

They're the real customer service people, probably because they earn so much they just cannot be bothered with the hassle. They replied on the same day (day before yesterday) just to tell me, someone would be getting back to me tomorrow (yesterday), which amazingly they did. and now they have agreed to cancel the contract and waive the fee.
Ive only asked for this in writing via post so if i end up 'accidently' getting charged through some administrative cockup i'll have more written proof.

I appreciate all your help and advice but as long as they keep their word ... wow deja vu.. but yeh, as long as they keep their word.. this will be the end of the issue.

gjchester wrote: »

I'm not offended however before you go further search this forum

When i said that i wasnt actually referring to you.. Your advice has been very informative however i was actually referring to this sort of 'catty' ness.

Guys_Dad wrote:

It is obvious that you know better than anyone else about what is and isn't a contract, so I will admit defeat, sign off and bow to your superior knowledge.

The tone behind that comes across as 'daddy knows best, listen or you'll regret it'
Hell its not only the tone hes actually saying that i'll be back because i havent listened and im wrong. - its also hilarious that someone who says stuff like that then goes on to tell me to be less confrontational.

The directors office have already agreed to waive the termination fee though.
To everyone who i didnt get the impression i was 'damn kids invading their forum with my damn questions that have been asked before' - thanks for taking the time to reply!