Focus DIY chain to go into administration

moonshine

http://www.bbc.co.uk/news/business-13283501

darn it, just bought a lawnmower there a few days ago

dougs

Thanks for the post. Have you used the mower yet? If not and it is still boxed I would be taking that back if it was me as you probably won't have a warranty with it now.

jetty

:mad: know how you feel, we just bought a strimmer from there

mymerrywidow

bargains galore!

i will spend the day running around the house seeing what needs replacing.

cadmus

im after a sink from there ... cost £150. are they going to reduce prices or have already done so. can anyone confirm if there are any reductions please.

anniemf2508

dougs wrote: »

Thanks for the post. Have you used the mower yet? If not and it is still boxed I would be taking that back if it was me as you probably won't have a warranty with it now.

you won't be able to as they've stopped giving refunds

Auntie-Dolly

If our local store is anything to go by I'm not suprised - it was dire to look at & shop in.

geo555

From the Focus website

Changes to store refund, customer order process and customer vouchers
Following our appointment as administrators today, the following changes to the way in which we administer refunds and customer orders have been put in place with immediate effect:
Customer orders
* At present no new customer orders can be placed for any goods to be ordered to store or home delivery.
* At this stage we are unable to release any outstanding customer orders or give a refund
Please advise us in writing of any outstanding orders that you have.
Customer returns
* Goods purchased prior to 5 May 2011 are only eligible for a like for like exchange, up to the value of the goods.
* Goods purchased from 5 May 2011 onwards are eligible for a like for like exchange, no refunds can be given unless goods are faulty.
Vouchers
* No new vouchers will be available for purchase.
* Existing vouchers will continue to be accepted as a method of payment.
We will continue to provide updates when further information becomes available.

So, if you have any vouchers, spend them quick!!!

dazzer68

are there bargains to be had? had my eye on a nice garden set!

moonrakerz

anniemf2508 wrote: »

you won't be able to as they've stopped giving refunds

Can they legally do that on goods they have already sold ?

They certainly can on goods sold once they are in receivership, but even then they must prominently advertise that fact.

Enterprise_1701C

No shop has to give a refund on items that are perfectly alright, only if they do not work etc. This means you can't just expect someone to refund on something because you don't like it or bought the wrong size etc.