Google pages won't open

kazzywazzy

I am having the same problem with all google sites it is very frustrating, vjselondon did emptying host file sort the problem and not being very savvy in this sort of thing how do I empty it and is it safe to do so without affecting anything else?

closed

start a new thread, full scan with tdsskiller and malwarebytes, fix anything found, post a hijackthis log.

RussJK

The usual places for hijacks are in the browser proxy, the DNS settings, and in the hosts file. If that isn't it, then it may be a rootkit. Kazzywazzy, feel free to follow the steps, but if you find you need to post logs, then please start a new thread if that's okay.

1. Look for standard hijacks:

• Go into the connection settings of Internet Explorer or Firefox etc, and make sure there aren't any proxies selected. If there are, then remove them
• To make sure the Hosts is clean, use something like HostsXpert (http://www.users.on.net/~russ/hx.exe) and run it as Administrator. A clean hosts file should look something like this (http://blog.priveonlabs.com/media/blogs/priv/hosts.GIF). A hosts with malware-related changes such as a google redirect may look something like this (http://www.users.on.net/~russ/dodgyhosts.jpg)
• To check the network and wireless adaptors, then go into Network connections from the Control Panel, until you find the adaptors, and go into TCP/IP settings of any adaptors there and make sure there is nothing in the DNS part - it should look something like this (http://www.cguy.net/wireless_networking_guide/images/Internet%20Protocol%20TCP%20IP%20Properties.jpg).

If you have to remove a dodgy DNS, proxy, or Hosts setting, then afterwards press Start > Run, and type in 'IPconfig /flushdns' to clear it.

A HijackThis log would find all that for you, so someone else can see what system settings are changed. Save this to the desktop, and then hold down LEFT SHIFT and RIGHT CLICK on it and select 'Run as Administrator' (http://www.trendmicro.com/ftp/products/hijackthis/HijackThis.exe).

2. Look for malware and rootkits

• Install the latest Malwarebytes Antimalware in case you can't update it (http://www.malwarebytes.org/mbam-download.php), try to update it, then run a Quick scan (not full) and clean anything it finds. Post a log either way.
• TDSSkiller is a quick way to eliminate a certain kind of rootkit, but potentially can make the computer unbootable (http://support.kaspersky.com/downloads/utils/tdsskiller.zip)

kazzywazzy

Cannot post my logs, wont let me post with links as I am a new user, help.

debitcardmayhem

kazzywazzy wrote: »

Cannot post my logs, wont let me post with links as I am a new user, help.

I think if you try this [..code..] [../code..] without the dots ie code in square brackets and /code in square brackets around your text it may work , failing that change http to xxxx and that should work.

Edited ps if you are using Notepad press ctrl+h to replace the text it's quicker