Google pages won't open

Eager_Elephant

Hi

I wonder if you could give me some advice.

Yesterday I did something rather stupid, my laptop kept saying it was running out of system space so I deleted a program that had been installed in 2008 (For the life of me I cannot remember what it was called or find it in my recycle bin)

As it was asking me if I wanted to delete things the words and icons got really large but I still agreed to it.

After it had deleted, everything on my desktop was all large and distorted.

It then asked me to restart the computer which I did, at the same time it installed a Windows update.

When it all loaded back up everything was back to normal except I think words are not as defined as they were and I was now on IE9.

The only other problem I had was that Google would not open, it said:

Index of /

NameLast ModifiedSizeTypeParent Directory/ - Directoryindex.lighttpd.html2011-May-02 15:09:483.5Ktext/html
lighttpd/1.4.28

Yesterday I restored to a point before I removed the program but it did not fully do this and when I tried again it had an error.

Today I have uninstalled IE9 so everything is back to normal (my favourites etc are back) but Google still won't open and has the same error and my words are still undefined.

Any help appreciated.

Thanks so much!!

EE

The_Grandmaster

No one has yet responded to you so I might as well ensure it's not a virus or malware. Hopefully while doing that someone else might shed light to what it could be!

Download Malwarebytes Anti-Malware 1.50 - FileHippo.com and Install. Go to UPDATE tab, click CHECK FOR UPDATES, then run a QUICK SCAN. Remove everything it finds and post log here.

Download HijackThis 2.0.4 - FileHippo.com and Install. Hit the top button of the program which produces a log in seconds. Copy log onto here.

Eager_Elephant

Hi

THis is my Malwarebytes Log:

alwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 6502
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19048
04/05/2011 06:33:56
mbam-log-2011-05-04 (06-33-56).txt
Scan type: Quick scan
Objects scanned: 143130
Time elapsed: 9 minute(s), 20 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Associations\bak_Application (Hijacker.Application) -> Value: bak_Application -> Quarantined and deleted successfully.
Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Associations\Application (Hijacker.Application) -> Bad: (http://www.helpmeopen.com/?n=app&ext=%s) Good: (http://shell.windows.com/fileassoc/%04x/xml/redir.asp?Ext=%s) -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

No difference to Google at the moment.

Be back soon with another log.

EE

Eager_Elephant

Unfortunately when I run HijackThis it does not produce a log - instead it gives me a blank notepad.

I have tried a few times but nothing happens.

I will try again later.

EE

davb

Try right mouse clicking hijackthis.exe and selecting 'run as administrator'

Eager_Elephant

Hi

My HijackThis log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 6502
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19048
04/05/2011 18:16:53
mbam-log-2011-05-04 (18-16-53).txt
Scan type: Quick scan
Objects scanned: 1
Time elapsed: 17 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

EE

The_Grandmaster

As malwarebytes has found some malware, it would be benficial to first do a full scan with malwarebytes: go to UPDATE tab, click CHECK FOR UPDATES, then run a FULL SCAN. Remove everything it finds and post log here.

Then can you try running hijackthis. As davb says:

davb: Try right mouse clicking hijackthis.exe and selecting 'run as administrator'

Hopefully that works and produces a hijack this log.

mrsfrench

I too am having this problem; when opening google it is coming up with HTTP 404 error code. I have 'system restored' scanned and scanned again to no avail. I know this hasn't provided an answer but at least you're not alone!!

PS: I did read another post where a user was commenting on the fact that google were doing maintenance on the 3rd which was the last day my google page been updated

Eager_Elephant

Thanks everyone for your help, I don't have time to run some scans until the weekend so will do it then.

Thanks to mrsfrench - at least I am not alone. Mine also mentions 2nd May - the problem is I can't get on the Google chat forums to check my issue!!

Maybe at the weekend I will have time to switch on my desktop where I can access Google and sort it from there.

Thanks again guys!!

EE

Dazi

I too am having the same problem, I got the same page as you to start with EE, but after using the Malaware and ad aware all I get now is a 404 error and it flashes too!

Dazi

I have now cleaned my laptop so much the only think I can think of to do next is clean it with a mop and bucket!

I have tried the hijack thing and it wont save a log, I tried the click to run as administrator and it wasn't an option....I now think I will never be able to use google again :eek: I always said google was my best friend and if I got married she would be my bridesmaid lol