Did I invalidate my warranty???

bikebarbie

hi all
I have recently purchased a used car (2yo) and noticed it had some chips on the lower edge of rear doors opening.

I thought that an uncareful previous owner just damaged the paint so went and bought some matching paint touch up for £2 at Halfords (result! I thought!)
then after a couple of days I found out that this is actually a fault caused by road debris hitting that area.
The problem has been rectified by Ford by placing a protective foil to the problem area so that the paint will not chip there.

If I had know this before I would have had it repaired under warranty properly and now Im wondering if I invalidated my warranty by using the touch up paint

Thanks

harveybobbles

Don't think it would be covered under the warranty to be honest.

fred7777

No you have not invalidated your warranty

bikebarbie

harveybobbles wrote: »

Don't think it would be covered under the warranty to be honest.

I think it will since it has been addressed and rectified by Ford on newer models.

fred7777 wrote: »

No you have not invalidated your warranty

Thanks do you know that as a fact or is it just an opinion

wealdroam

harveybobbles wrote: »

Don't think it would be covered under the warranty to be honest.

bikebarbie wrote: »

I think it will since it has been addressed and rectified by Ford.

You touched up the paintwork.
Then car was repaired under warranty.

You are now asking if you invalidated the warranty by touching up the paintwork?

I'm confused.

What's the question again?

bikebarbie

sorry to confuse you
I have touched up the paint yes
and think it should be covered under warranty because it's on various forums that is a 'well known' fault which Ford has rectified on new models.
Mine has not been rectified because is the older model (with the fault) which I touched up with paint and now wonder if I can approach Ford and ask: 'since this is a known fault, can you please repair mine under warranty?'

thanks

Quentin

bikebarbie wrote: »

wonder if I can approach Ford and ask: 'since this is a known fault, can you please repair mine under warranty?'

Most ford garages I've known would be prepared to answer your question if you put it as politely as you have here.

The worst they can say is "no"!!!!

bikebarbie

do Ihave to go where I bought it from or any dealer??

thanks

Quentin

If you are wanting to ask about the Ford warranty (ie the warranty given when the car was brand new), then any dealer (or Ford themselves). If you want to ask about a warranty you got when you bought the car, read the policy to see if there are any restrictions on who can undertake warranty work.

bikebarbie

ok thanks
yes I'd like to claim on the original warranty which came on the car when it was brand new. I still have a few months left
I didint buy any additional warranty product.

fred7777

bikebarbie wrote: »

Thanks do you know that as a fact or is it just an opinion

Opinion based on my knowledge of the facts.

In October 2003, European Union legislation affecting the motor trade came into force. Its full title is 'Block Exemption Regulations 1400/2002' (in short 'BER'). This legislation changes the way cars may be serviced and repaired, and gives motorists a lot more freedom in their decision about who should look after their cars.

Vehicle warranties cannot be invalidated if these conditions are met:

Where parts used are of matching quality as the component used for the assembly of a motor vehicle.
or
Where parts used are of the same specifications and production standards as those used by the Vehicle Assemblers.
or
Where parts manufacturers/suppliers are able to issue a quality certificate.

So if you've used a touch up paint from Halfords it will have been matching quality to that used by the manufacturer or their agents for minor repairs (doesn't have to be the same) so you will be OK on this definition.

Also common sense says that if manufacturers were walking away from warranties because owners properly maintained their paintwork with a bit of touch up paint it would have caused such a stink everyone would know about it and be complaining.