OCUK - Faulty Motherboard

wealdroam

OP, did you order this thing online?

If so, you are covered by the Distance Selling Regulations.

Have a look at the OFT's Guide to DSRs.
These give you the right to inspect the goods when delivered and cancel the order for any reason.

The seller must refund all monies paid, but you may have to pay the cost of returning the thing to them.

In particular, see paragraphs 3.23, 3.26 and 3.46-3.48 of the above document.

Make sure you are clear that you are cancelling under Distance Selling Regulations.
You only have seven working days, starting with the day after delivery, to do the cancellation.
So I make it that you must get the cancellation in by 11 May at the latest.

Probably best to return the thing by a trackable method too.

arcon5

gnaril wrote: »

well i aint here to argue on your superior knowledge.

Having worked Section 75 cases for the last 8 years....

there is a clear conflict.

Merchant - item checked by manufacturer and sealed.

OP - recieved item and pin busted.

The case with its current information has no case. Take from that what you will. I come on here to post helpful information to people as and where possible. take my advice or leave it.

All the best OP anyways

In once sentence you say op doesn't have a case, in another you say:

You have no evidence that the item was recieved faulty and that you didnt damage the pin.

First 6 months its down to the merchant to prove it isnt faulty. I beleive their response that they are quality checked/signed off before dispatch/ i assume checked and them automatically sealed.

What nonsense your two threads are. If op has received a damaged item then unless the seller can prove otherwise they are liable! This isn't a case of your word against theirs at all!

Even if they did checks when the item left, what if the item was damaged in transit? The company is liable to recitfy that also, irrespective of the fact you can't prove it.

Esoog

I received an actual CPU from OCUK a few moons ago that had a bent pin on it..I just unbent it (CAREFULLY!) with some tweezers..worked fine

bris

gnaril wrote: »

well i aint here to argue on your superior knowledge.

Having worked Section 75 cases for the last 8 years....

there is a clear conflict.

Merchant - item checked by manufacturer and sealed.

OP - recieved item and pin busted.

The case with its current information has no case. Take from that what you will. I come on here to post helpful information to people as and where possible. take my advice or leave it.

All the best OP anyways

Well if you don't mind , I choose to leave it then, according to you all the retailer (or any retailer) needs to do is say "sorry it wasn't faulty when it left us" and thats it, case closed. No need for SOGA then is there.
Thankfully this isn't the case.
I hope that if I am ever unfortunate enough to need to use the s75 process I don't get you looking at my case.
But go on admit it, you work for OCUK, don't you?