Tesco misprice discussion area part 15

leadhead

Felt the need to post this again

Originally Posted by benjimoron

You are correct in that I am fairly new to this thread and this forum, however what exactly was wrong with what I posted? I was replying to someone who suggested that if your mate's already got a cd player then that's classed as "not fit for purpose". As far as I'm aware what I put is correct, an item that is not fit for purpose describes when something is faulty or just not good enough to be considered worthy of being what it is, not just cos your mate's got one. Please someone either correct me if I'm wrong or back me up as being right either way.

If you too had looked back just a few pages you would see that I work for Tesco, I have done for over 7 years. I have no problem with people r&ring as Tesco is the one in the wrong for overcharging and if Tesco decides to offer people their money back then they should stick to that, it is after all a bribe as mentioned earlier to stop you from phoning TS.
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leadhead

While you answered the (wrongly assumed by ginjim) "not fit for purpose" part correctly........

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Quote:
Originally Posted by ginjim
well thats easy then
we can get refunds on anything all you have to say is that you bought it for someone else and he/she has already got it.
i think thats not fit for purpose
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leadhead

Ginjim, had clearly got his policies mixed up, as what he should of said(to cover his mate already having one) was the 28 day returns rule, where you can return your goods for whatever reason

Being a Tesco employee with supposed knowledge of this, you should have spotted the error in gimjims assumption, and merely told him, that Yes, that would be dealt with under the 28 day no quibble returns policy......but you chose instead to waffle on about an irrelevant policy.

I have read every post on this thread from around part 4 onwards.....and I dont need to remember if people work for Tesco's or not, its the incorrect information and waffle that sticks in my mind, and a lot of it seems to come from junior Tesco employees.

Watch out for this guy,,,,,,,claims he's worked for tescos for 7 years....but this was his first post on the thread.
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Quote:
Originally Posted by benjimoron
Forgive my ignorance, but I've looked through loads of this thread to find out what a golden r&r is, and all I can tell is that it's something to do with a credit card? Maybe where you get to keep the receipt and they don't mark it too?

I got a r&r the other day on Old el Paso Tortillas, they were half price but they went through at half a penny more than half price so got r&r. They got all confused when trying to give me 2 and a half pence back! I paid on my credit card so was wondering if there's anything else I can do to get more money back or something?
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leadhead

In posts between those above, you say you can scan items in your dinner hour, and let us know the outcome.

Then on the 2nd of December.....a fresh statement.....
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Quote:
Originally Posted by benjimoron
A couple of things that you might be interested in, you guys may have already mentioned these earlier so my apologies if repeating old stuff. When I worked for Tesco there was a new policy that came in of only offering r&r on a maximum of 5 of the same item
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leadhead

So what is it benjiMORON.....DO YOU WORK FOR TESCO'S OR DONT YOU.....

ukmonkey

ginjim wrote:

so how does it work out how the next page starts is it by number or length of posts?

Well, sometime if it gets waaay off-topic, or descends into a slanging match, then the mods will close it and open a new one, other times, like now it seems, it is just when they feel like it. Which isn't a bad thing IMO.

Constantine

Many forums have a policy of closing/restarting threads at around the thousand posts mark - keeps the forum clean. The fact that that last one had gone beyond 3000 is a bit unusual...its normally been threatened with permanent closure way before then :rolleyes:

Plushchris

My mistake, I thought ginjim was asking about posts per page not per thread.

Yeah installment 14 did go on a bit didnt it, although I always find it takes a while to settle into a new thread, bit like your favorite jeans, they only feel comfortable once you've worn them in a bit!

New thread, new avatar and sig, I'll see if I can resist the urge to keep changing it this time!

ginjim

My mistake, I thought ginjim was asking about posts per page not per thread.

you were right
i was referring to the 1st page
as much as i love it and gives newbies a chance to learn and understand the whole cocept and leaglities it took for ages to scroll

Plushchris

ginjim wrote:

you were right
i was referring to the 1st page
as much as i love it and gives newbies a chance to learn and understand the whole cocept and leaglities it took for ages to scroll

Ah, so it was everyone elses mistake!

You're right, it does give newbies a chance to learn and understand the concept, although generally, they decide not to read it and we get posts like..
"whats SEL mean?"

"R&R? whats that then?"

and my personal favorite...

"so let me get this straight, you buy something and get overcharged they give you your money back and you get to keep the item???"

artha

kez1234 wrote:

Not Much Happenin I Suppose Every Is Shopping?????

Not everyone. I was looking for some usefull information on Tesco policy and outcomes of disputes etc..... looks like I came to the wrong place

frequent

Plushchris wrote:

I thought to myself, who is most like Tesco customer service staff...
Moe was the only person that sprang to mind...

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Not Frequent ? Ahh and there was me thinking of applying for a job :rotfl:
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Hey PC,

Followed your advice ( note to self, dont follow PC's advice:rolleyes: )

Ban now extended nation wide..

re your post " who is most like Tesco customer service staff"

mangler told me today " u were rude and agressive, and have a way of making making people feel uncomfortable"

Sound like anyone we no ?

so, where do u shop for your disguises mate :rotfl:

artha

On a more serious note I recall that someone posted last week that they had been refused R+R due to OOD SEL & HO had supported store manager. They were going to Trading Standards today and just wondered what the outcome was. Has anyone seen a post for this?

ginjim

artha wrote:

On a more serious note I recall that someone posted last week that they had been refused R+R due to OOD SEL & HO had supported store manager. They were going to Trading Standards today and just wondered what the outcome was. Has anyone seen a post for this?

http://forums.moneysavingexpert.com/showthread.html?t=307010&page=148

post 2958