Is it unreasonable to ask Clarks to cover travel costs?

cpu

Opinions please. Next door neighbour has bought her lass shoes and boots in the Clarks sale. She has just opened the box for her daughter to try them on and she has been given 2 left feet.

She will have to make a 45 mile round trip to take them back which she's annoyed about as it's Clarks fault. She's adamant she is going to ask them to cover her costs but I'm not sure she'll get anywhere.

rosysparkle

It's worth a try, the worst they can do is say no.

wokkies

they did similar with us, boots were tried on in the shop and got home and one size 2 and one size 3, didnt realise for a few days, outcome, we took them back and they just replaced them, we had a 35mile round trip but didnt ask about travelling, let us know if you get the travel back

wobbley

If she walks I'm sure they'll cover the cost of wear and tear on the shoe leather.

woohoo_postingid

Why not phone and speak to the manager first???

kuohu

That's a long way to go for a pair of shoes, but I'd agree with the previous poster who said give them a ring first. Friendly but firm, not all guns blazing (I appreciate that she is annoyed but mistakes do happen). Or it might be quicker/cheaper all around to do it by post maybe?

Good luck.

BargainJunky

You have nothing to loose by asking. My friend bought a top from Asda and when she got home the 'security' device was still attached. She called Asda and they said to go back to have it removed and they gave her a gift voucher to cover the petrol and time. (It wasnt that far tho!).

dmg24

Could she not post them back and ask Clarks to post the new ones back to her?

webkami

Well once I checked the stock for two print carts in PC WORLD, not available in my local one.

Were available in a store with 10 mile round trip. Went there to find out only one in stock. I complained at time and the nice lady took off £5 from total. More than my travel expense.

Its better to complain than to suffer....

hollydays

Always speak directly to a Manager to negociate this,you may get it.

emzig123

I would definitely speak to a manager or assistant manager, they are the only people able to decide. Good luck!