Distance Selling Regulations

didgemaster

Hi all

Can you advise please?

I am considering purchasing a mattress that is discounted in a sale. I have found the mattress on a website but as it has no secure purchasing facilities I will be buying via credit card over the phone.

The mattress is not in stock at the moment but they expect delivery in 3 to 4 weeks at which point they will deliver it to me. I can not test or try out the mattress until it is delivered.

Under the distance selling regulations do I have 7 days to decide whether I want the mattress or not? As far as I understand it if I take delivery of the mattress and decide I don't like it and want to return it I let the supplier know in writing that I am going to return it and the supplier have to give me a full refund

PZH

didgemaster wrote: »

I am considering purchasing a mattress that is discounted in a sale. I have found the mattress on a website but as it has no secure purchasing facilities I will be buying via credit card over the phone.

What site is it ? Sounds a bit of a back street dealer to me ? (But could be wrong)

didgemaster wrote: »

Under the distance selling regulations do I have 7 days to decide whether I want the mattress or not? As far as I understand it if I take delivery of the mattress and decide I don't like it and want to return it I let the supplier know in writing that I am going to return it and the supplier have to give me a full refund

You do indeed have 7 days from receipt of the goods to notify them if you wish to return the item.

HOWEVER, check their T&C's carefully. They may insist that YOU pay return postage costs (Which might not be a cheap option).

There are also numerous threads on here about matress returns and the difficulties experienced once the matress has been removed from it's wrappings.

didgemaster

https://www.sleeptogo.co.uk part of FGSFurnishings Ltd

PZH

As suspected....

If you wish to return your purchase and receive a refund please notify us within 7 days of receipt.

The item must be unused and unopened in the original manufacturers packaging plus repacked in our protective carton.

The purchaser will be responsible for all carriage costs associated with returning the item.

All products will be fully inspected upon return and a refund issued less any return carriage costs due.

We prefer to collect using our own carriers but all products shall remain the responsibility of purchaser until they are received at our distribution warehouse.

However, there is debate on these boards as to whether they can insist that you do not open the matress - not sure what the legalities of this is though.

fthl

the best advice seems to be buy in a shop where you can test it out. There is quite a bit of debate about whether the dsrs apply to mattresses. Many posters here, myself included, think that they do, but the sellers seem to stick rigidly to the opposing view. This means that you may well have quite a substantial fight on your hands to return a mattress under the dsrs. Is it worth the stress? Probably not. Personally, for me the whole situation means that I wouldn't buy online unless the trader agreed with the general interpretation of the dsrs that is given here, and by the OFT.

therefore - go buy in a shop.

didgemaster

fthl wrote: »

the best advice seems to be buy in a shop where you can test it out. There is quite a bit of debate about whether the dsrs apply to mattresses. Many posters here, myself included, think that they do, but the sellers seem to stick rigidly to the opposing view. This means that you may well have quite a substantial fight on your hands to return a mattress under the dsrs. Is it worth the stress? Probably not. Personally, for me the whole situation means that I wouldn't buy online unless the trader agreed with the general interpretation of the dsrs that is given here, and by the OFT.

therefore - go buy in a shop.

I stand to save £390.24 if I buy on line!

McKneff

didgemaster wrote: »

I stand to save £390.24 if I buy on line!

Yes, you wont lose what youre saving, but you may lose what youre paying, if you see what I mean.

didgemaster

McKneff wrote: »

Yes, you wont lose what youre saving, but you may lose what youre paying, if you see what I mean.

I assume by that you're suspicious of the company?

PZH

didgemaster wrote: »

I assume by that you're suspicious of the company?

To be fair - the website "looks" ok - they have a landline number and a postal address available. But, you could always Google them and see what it turns up - and also do a "WhoIs" on them.

They also offer PayPal as a payment option.

Another option to try - is call their customer support number and see if they actually answer. (If they do, just say sorry and hang up)

Could you try the mattress in a shop and then buy online?. Not totally ideal as it wouldn't be coupled with your bed. But, it may give you a feel for the matress as to it's style, firmness, etc. Of course, there is always the danger that, by the time you decide, the offer has been withdrawn.


Either way - the choice is yours. I think the previous comments are just erring on the side of caution IF anything goes wrong and you try to reclaim your money under DSR. So, whilst you may be saving £390 - you may be stuck with a matress that does not suit you and therefore lose the purchase price.

Pinkypants

didgemaster wrote: »

I stand to save £390.24 if I buy on line!

What's the product?

I can't believe that you can't find it elsewhere at a similar price.

As said the debate about DSR on beds and mattresses continues, is it worth the hassle.

Name the product and I'll look into it and see if it IS a real bargain or not.

fthl

that seems like such a huge saving I am immediately suspicious.