Trying to cash winning lotto scratch card.

dori2o

My wife won £1k on a scratch card on Sunday. To make sure it couldn't be stolen she signed the back of it and filled in the other details.

So on Tuesday we went to the post office armed with bank statements and debit card, a mobile phone bill and the council tax bill.

Apparently this was insufficient to confirm my wifes identity as it didn't contain her picture.

She has no photo id. doesn't drive and has never been abroad so has no driving licence or passport.

The only thing we can do is post it off, which as you can imagine we are a little apprehensive about.

Does the insurance given with Special Delivery apply to winning lotto tickets or are these a voided item?

I am really perplexed as to why they need proof of ID to cash in a scratch card. My wife wasn't asked for ID when she bought it? She could have found it in the street with the back incomplete and cashed it in and nobody would have known any different.

It just seems stupid IMO.

hoyles10

You don't happen to live near a Camelot regional office do you? If so then you could always try there. Or try to claim it from a different post office.

I don't know about the postal insurance but when I got 5 numbers on the lottery I took my ticket to our nearest lotto post office along with proof of address and they paid me out, I didn't need any photo id.

Hope you manage to claim your winnings without to much of a problem.

System

I would try going to your local regional national lottery office to claim the money directly from them. You have to go there if you win over £50k so they must have some arrangement to pay out. You may need an appointment though

dori2o

Thanks for the replies

The nearest regional office is Liverpool, almost 70 miles away.

Think I might have to call the Royal Mail and find out about the insurance thing.

custardy

dori2o wrote: »

My wife won £1k on a scratch card on Sunday. To make sure it couldn't be stolen she signed the back of it and filled in the other details.

So on Tuesday we went to the post office armed with bank statements and debit card, a mobile phone bill and the council tax bill.

Apparently this was insufficient to confirm my wifes identity as it didn't contain her picture.

She has no photo id. doesn't drive and has never been abroad so has no driving licence or passport.

The only thing we can do is post it off, which as you can imagine we are a little apprehensive about.

Does the insurance given with Special Delivery apply to winning lotto tickets or are these a voided item?

I am really perplexed as to why they need proof of ID to cash in a scratch card. My wife wasn't asked for ID when she bought it? She could have found it in the street with the back incomplete and cashed it in and nobody would have known any different.

It just seems stupid IMO.

SD can cover you up to £2500 and consequential loss

custardy

dori2o wrote: »

Thanks for the replies

The nearest regional office is Liverpool, almost 70 miles away.

Think I might have to call the Royal Mail and find out about the insurance thing.

you have internet access,why the need to phone?

peter_the_piper

£1000.00 ticket versus 70 miles Can't see the problem.

Morty_007

peter_the_piper wrote: »

£1000.00 ticket versus 70 miles Can't see the problem.

They might not have the time to travel, they might not have the means to travel that distance. It might not be *gasp* convenient (or moneysaving compared to posting it SD!:money:)

peter_the_piper

I'd find the means for a grand.

George_Michael

If the winning ticket was posted by SD and it got lost, would there be any difficulty claiming compensation without having any proof of value?
I know that when a claim is made for lost or damaged goods sent standard or recorded delivery, RM sometimes ask for a receipt or other proof of value, so how would the OP go about providing this if asked?

From the RM website.

(iv) Evidence of value includes but is not limited to original receipts, invoices, Paypal records, manufacturing costs, auctioneers valuation and repair costs in the case of damage claims

DeeMarie89

George_Michael wrote: »

If the winning ticket was posted by SD and it got lost, would there be any difficulty claiming compensation without having any proof of value?
I know that when a claim is made for lost or damaged goods sent standard or recorded delivery, RM sometimes ask for a receipt or other proof of value, so how would the OP go about providing this if asked?

From the RM website.

I'd say take a photocopy or scan of both sides, soyou have a barcode and the security number on the scratch panel. That way, if it gets lost, Camelot can check their systems to ensure it hasn't been cashed.