Phones 4U complaint...

outlaw777

Hey,

I bought a brand new HTC wildfire phone from Phones 4U as a Birthday gift for someone on 4th April. The person who I gave the phone to as a gift has complained to me that the phone can't be brand new as there is 2 photos of a random blonde girl in the gallery of the phone. It looks like she is sitting down in a phones 4 U store as a customer and the sales assistant in the sotre has taken the photos on the sly whilst she wasnt looking. I'm raging at this, what should I do??

Tony5101

Go back to the store and complain. Demand a brand new phone.

outlaw777

Whats the most I could get out of this?

grumbler

A new phone?
Personally, I wouldn't even go back to the shop because of the few photos. Look at it like at a new car with a delivery mileage.

outlaw777

Its not nice when you give it to someone as a Birthday present and they accuse you of all sorts when they see 2 pics of a blonde girl in their new phone. Its the principle....

bylromarha

P4U open new boxes in order to demonstrate working phones. Sometimes the customer doesn't go on to buy the handset, but tries out its features including the camera. The handset goes back onto the shelf after being tried.

I agree it isn't nice, but deleting the photos will have the same effect as going back to the shop, kicking up a stink and maybe being issued with a new handset.

easyhost

bylromarha wrote: »

P4U open new boxes in order to demonstrate working phones. Sometimes the customer doesn't go on to buy the handset, but tries out its features including the camera. The handset goes back onto the shelf after being tried.

I agree it isn't nice, but deleting the photos will have the same effect as going back to the shop, kicking up a stink and maybe being issued with a new handset.

i would say as it has photos on then it is not a new phone it is a used phone, take it back and demand a new phone

MisterBrico

We demo phones all the time, the guy should have deleted them afterwards yes, but how else can we show people hand sets working? Not all of us have been lucky enough to get the expensive refits to have live demo hand sets.

Delete the photos/do a factory reset and if it's really bugging you email a complaint, can you really be botherednwith the hassle of arguing in the store for the principle, bearing in mind the person who hears your complaint probably didn't sell you it

grumbler

MisterBrico wrote: »

We demo phones all the time, the guy should have deleted them afterwards yes, but how else can we show people hand sets working?

• You must use display models for demonstration.
• If the customer is happy and wants to buy, they pay for the new handset and can test it there and then if they want. If the new phone is fine there is no reason for it to be returned.
• If a handset was used and returned under your returns policy it has to be sold as not new. The same for ex-display handsets.

Of course, it is less expensive for you not to have display phones and to use the brand new ones for demonstration.

nexus2011

Always insist on a phone in a sealed box.A lot of phone shops will try and sell demo phones as new which is obviously illegal.

pimento

I bought a PAYG Wildfire from 3. When I got it home, the box was open and the charger was missing. I took it back and they gave me another one in a sealed box and an apology.