vodafone complaints

reidydawn

hi everyone,

i agree with mobile junkie completely here. the web relations team may post on here but actually did nothing more than anyone else. I am told I am still liable for my phone being used in China & Hong Kong both places I have never been to, I would advise anyone looking to take out a contract with vodafone not to do so, myself & family will not be that stupid again. i feel so sorry for the workers instore because when i went into the shop the guy says he spends more time trying to sort out customer complaints than anything else (the store was full of irrate people)

grumbler

reidydawn wrote: »

i agree with mobile junkie completely here. the web relations team may post on here but actually did nothing more than anyone else. I am told I am still liable for my phone being used in China & Hong Kong both places I have never been to,

Have decency to post the full story. You've never been to both places, but your active sim card seems to have been.

And no, I am not a fan of Vodafone and usually I am the first to blame them for their faults.
I think this time they have done their best by blocking the sim after just £175 was spent on it and by refunding you £30.

mobilejunkie

I believe you "cancelled" with an email; to be fair Vodafone ask for written notice rather than emails. As for the web relations team.... things have taken a turn for the better. However - it REALLY shouldn't be this way...!

grumbler

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