Getting fobbed off by Virgin Mobile

money-saver18

A bit of info before you read below: I have a 18 month contract from FEB 2010 to AUG 2011 and have been a Virgin Media customer (tv, broadband etc) for over 8 years


My Samsung Jet Touchscreen Froze on friday, I took the battery out wiped it and did a quick clean of the back of the phone and tried turning it on again only for it not to work, after a few hours at work I tried on my next break and only half the touchscreen works, I could not get past the pin code as the right side of my touchscreen did not work, each time I pressed the right side of the touchscreen the screen registered a number on the left side. I tried charging it and still no luck.

As it was a bank holiday weekend I called up Virigin Mobile today, After waiting 10 mins I got thru to someone explained the situation about what happened with the phone (I did,nt have insurance and did,nt want to pay £5.99 a month as I have never had a phone break on me before). The guy asked security details then told me I could,nt get a replacement phone as the 12 month warrenty had run out, he then put me thru to the upgrade team.

I got put thru straight away answered security details and explained the situation again, the guy told me as im an exisiting customer im not due for a upgrade till the end of June, I asked him could I get an upgrade sooner as my contract has 4 months to run and I have no working phone at the moment. He said as I don,t have insurance I could not get a replacement phone then explained why I should have insurance. I then asked him what should I do now? he asked who my bank is I told him Halifax he then said 'I should get mobile insurance with them then claim on it' basicilly telling me to commit fraud. Halifax have been ok to me since ive been with them so I have no intention of doing that, I got off the phone with him and now having a think of what to do next, my contract ends in august and im due to pay £18 a month for the next 3 months.

Im going to get back on the phone to them soon any advice would be great

many thanks

zolablue25

Buy a cheap phone and put your sim in it until renewal time?

money-saver18

I have been thinking about that, I think other then cancelling my contract that is the only option I have got.

Empty_pockets

I have returned my faulty samsung several times to an O2 store both within 12 months from new and after that period until the completion of the contract (18 months).

Not sure whether they are required to do that or it's over and above the regulation.

I'm unlikely to get another Samsung. build quality is just so poor. Mine went in 4 times the GF's 3 times.

Empty_pockets

PS That Virgin guy sounds like he is a minimum wage, seatfiller.

The advice he has given you is poor.

thepurplegoldfish

Samsung offer a 24 month warranty when you get a new phone, so you'll still be covered by the manufactures warranty. Samsung mobile: 0845 67267864

barbiebuzz

I have also had problems with virgin. My Blackberry torch froze after 11 months. They couldn't repair it so they sent me a replacement-It looks like it has been kicked around a stone quarry-it has the previous owners numbers, texts and facebook account details on it-including those of her friends. What are they going to do? send me another crap phone. Everytime you talk to someone they tell you something different.