Laughable British Gas....

Skinticket

booked an appointment to have the meter changed to the pay as you go as we get massive bills and want to watch what we spend, the appt was booked for today between 8 and 1 and the bloke has just turned up only to tell me that he doesnt have a meter on his van, he said " i used the last one on friday " - errrm, why bother turning up to mine then if he knew that he didnt have any damn meters on his van?

i promptly rang british gas to complain about this and they have given me a weeks free gas!

BOOM BOOM!!!!

KimYeovil

The laugh may be on you. How much is a week's gas in this weather? £3? Missed appointment charge of £25. British Gas have just done you out of £22!

CharlieBilly

LOL very true.

Skinticket

KimYeovil wrote: »

The laugh may be on you. How much is a week's gas in this weather? £3? Missed appointment charge of £25. British Gas have just done you out of £22!

how can the laugh be on me? how have i missed the appointment? im home ready to be brilliant, and they dont have the equiptment, and the bloke on the phone told me that i will be subsidised £14.

so again, boom boom

ollski

He turned up because you get compensated for a missed appointment, there is no right to compensation for a met appointment that can't be completed.

t0rt0ise

If the appointment could not be completed because they did not have the skills or equipment to complete the job then the appointment counts as being missed and £20 is awarded.

http://cfe.custhelp.com/app/answers/detail/a_id/6445

energy99

t0rt0ise wrote: »

If the appointment could not be completed because they did not have the skills or equipment to complete the job then the appointment counts as being missed and £20 is awarded.

http://cfe.custhelp.com/app/answers/detail/a_id/6445

This is correct, although i do believe its £22 for gas. If an appointment is agreed and does not go ahead for any reason a GSS is awarded against the supplier and they then have to pay you £20 elec and £22 gas.

This sounds a bit underhand to me, looks like they are trying to fudge the figures!! Naughty.

Mr_Man_Full_of_Love

Skinticket wrote: »

how can the laugh be on me? how have i missed the appointment? im home ready to be brilliant, and they dont have the equiptment, and the bloke on the phone told me that i will be subsidised £14.

so again, boom boom

Just out of curiousity, how does one prepare oneself to be brilliant for the visit of the gas man?

timbo58

If I booked a day off work to wait in for some clown to fob me off I'd want a darn sight more than £20!
However: if 'thems the rules'......

Skinticket

bumped.

so, they rebooked the appointment for today....

just had 2 clowns at the door, weve come to change your meter...

they knock my door and said " sorry, we cant do it, we forgot our tools and we dont have a meter in either of the vans theyve come in.


what a crock.

British_Gas

Hi Skinticket

I'm very sorry about this. It's not at all the sort of service that our engineers should be providing. Would it be possible for you to send your name and either your account number or address to [EMAIL="PAYGE_MSE_contact@britishgas.co.uk"]PAYGE_MSE_contact@britishgas.co.uk[/EMAIL] so that I can investigate these?

Thanks