Returning phone to Phones4u

SCO

I got a pay and go mobile last December. The touchscreen is faulty. Can i return it for a brand new replacement as its within 6 months (sale of goods act) or will they want to send it for repair?

MorrisonsEmployee

I'm almost certain they will offer to have it repaired or point you in the direction of the phone maker rather than repair it themselves.

flexrider

MorrisonsEmployee wrote: »

I'm almost certain they will offer to have it repaired or point you in the direction of the phone maker rather than repair it themselves.

Correct! check your receipt for the phone here is what one says form my own recepit form a recent purchase

you have 7-30 days i think for a full exchange or refund
(this does nto effect your stationary rights)

since you have had 6 months its a done deal

however they may exchange it

best of ringing this number 0844 871 2231(phones 4 u customer services) or [EMAIL="talktous@phones4u.co.uk"]talktous@phones4u.co.uk[/EMAIL] by email for a reply

hope that helps

p.s you have one year warrenty on all phones aftercare sales on any brand once sold after that it is manufacture warrenty beats to conatct the phone brand....Nokia...lg ex for example?

simax

2 years warranty on most phones now, except iPhones and BlackBerries.

James1990

simax wrote: »

2 years warranty on most phones now, except iPhones and BlackBerries.

Incorrect.

Techhead_2

James1990 wrote: »

Incorrect.

Why is it incorrect? Most phones do have a 24 or 25 month warranty. With the main exception being the iPhone.

Some strange information on this thread.

Within the first six months the retailer has to offer a repair, replacement or refund. You can ask for a refund but the retailer can refuse this and offer a repair or exchange.

After the first six months the onus is on the purchaser to prove the handset is inherently faulty.

Alternatively, you can claim under the manufacturers warranty.

You should choose which route suits you best, depending on the manufacturer I would claim under the warranty.

Guys_Dad

Techhead wrote: »

Why is it incorrect? Most phones do have a 24 or 25 month warranty. .

I would like you to be correct, but I can't find that period on any documentation I have with my new phone.

I do know that under Sale of Goods, electrical items have to be of sufficient quality to last a reasonable time, but like most legislation, it is not specific about what is reasonable. Where can I refer to 24 months?

Yes, if a phone packs in up to 2 years after purchase, you can take it back to the outlet that sold it and they have a duty to deal with the investigation as to what is the fault. That's the law, but obvious question is "How do I know if they found an inherent fault or not?" and since the judge would also be the one out of pocket, am I likely to be told the truth by either shop or manufacturer? How can I prove the fault was in manufacture/design and not as a result of some action by me?

grumbler

Guys_Dad wrote: »

...t I can't find that period on any documentation I have with my new phone.

I can - for my new phone and for all my previous phones. Not sure that it was 24 months for all of them.

"Warranty Statement" printed in 9 languages this time.

Techhead_2

Guys_Dad wrote: »

I would like you to be correct, but I can't find that period on any documentation I have with my new phone.

I do know that under Sale of Goods, electrical items have to be of sufficient quality to last a reasonable time, but like most legislation, it is not specific about what is reasonable. Where can I refer to 24 months?

Yes, if a phone packs in up to 2 years after purchase, you can take it back to the outlet that sold it and they have a duty to deal with the investigation as to what is the fault. That's the law, but obvious question is "How do I know if they found an inherent fault or not?" and since the judge would also be the one out of pocket, am I likely to be told the truth by either shop or manufacturer? How can I prove the fault was in manufacture/design and not as a result of some action by me?

Don't overcomplicate things. You need to get clear that your consumer rights and the warranty are different and seperate.

You should choose which is better for you.

Details of any manufacturers warranty are included in the paperwork supplied with the handset or in the manufacturers website.

Guys_Dad

Techhead wrote: »

Don't overcomplicate things. You need to get clear that your consumer rights and the warranty are different and seperate.

You should choose which is better for you.

Details of any manufacturers warranty are included in the paperwork supplied with the handset or in the manufacturers website.

I understand about manufacturers' warranties and what they may offer. However, it's the consumer rights point that I was querying. I don't believe that anywhere under consumer legislation that the actual number of months that an item should last without defect is stipulated.

I keep seeing the word "reasonable" and that, of course, means different things to different people and has provided a highly lucrative income for the legal profession for centuries!

gjchester

Guys_Dad wrote: »

I don't believe that anywhere under consumer legislation that the actual number of months that an item should last without defect is stipulated.

I keep seeing the word "reasonable" and that, of course, means different things to different people and has provided a highly lucrative income for the legal profession for centuries!

Absolutly right, and to complicated it you don't even have a right to any guarantee in law, thats something provided by the manufacturer to give you confidence to buy their product. You can reject an item as not fit for purpose and not lasting a reasonable time but there are no legal timelines.

Reasonable is a cop out phrase, but it is relevent.

Would you expect a £99 TV to last as long as a £999 one, Would you expect a Kia to have performance similar to a Porsche?

No.

By paying more you may be paying for a brand, but you are also paying for better quality control (maybe better parts, but if not the quality control has got the defective ones out of the production line) and better design that hopefully all contributes to a longer life of the product.
You'd expect a grands worth of TV to last longer than a supermarket cheap brand, just as you'd expect the Kia to be in worse mechanical condition after 5 years due to lower specified parts.


However on a phone that is expected to last usually two and at most three years then it takes a different scale. Failing at 6 months on a 18 month contract (effectivly 1/3 or 1/4 of it's life) would not be unreasonable for such a low price device, Vs a high end smart phone. The smart phone costs a lot more so it would be reasonable to expect it to be more durable.

In this case then the warranty may be better than your consumer rights in that it may be 24 months. In the case of Apple they only offer a 12 month warranty, and if it went in month 13 you'd have to take it to court, and in that case this issue of "reasonable" comes up.