How long are people waiting for Sky broadband?

minibbb

As above really, had the TV installed this week and phone engineer coming on the 17/05 to activate the phone line. How long should broadband take to be fully active after this do you reckon? Seems like ageeeeees away!!

Browntoa

broadband is normally done at the same time

macman

The phone and broadband provision is done by BT Openreach, who are a law unto themselves when it comes to scheduling, even Sky may not know the exact date that they will turn up. But several weeks after the TV install is very common it seems.

minibbb

Thanks for the replies. looks like a long wait then!! Seems very poor in this day and age!

macman

You obviously don't remember the good old days of British Telecom monopoly when it was perfectly standard to wait 6 months or more for a new line.

daggy

Sky don't know the exact date that the BT engineer will 'provision' you.

It's usually somewhere within a 2 week window.

Sky Sales staff never seem to explain this very well. I worked at sky bb tech support and always used to get customers ringing up who were still in the provisioning period