Xbox Live Debit Card Withdrawals

Retrovertigo

You can also go to "download history" on the console itself and check to see what has been downloaded and whether it was premium (charged) content or not. That will let you know for sure what has been bought on the console.

edit: thanks for that link coolesticeking, but it seems to only let me edit my card details rather than remove them. It used to be very easy to do it via the console but it seems MS are being very sneaky in not allowing people to remove payment methods. Surely that can't quite be "legal"?

DebtHater

deepandcalm wrote: »

since my experience I have registered a pre-paid card to my sons account and transfer funds onto this for him to use.

also if you want to get to the bottom of this , try checking your online billing account associated with the live id , you can do this through live services.

Also phone Microsoft and say that you want a list of each purchase when the time and date of the purchase was and if possible the ip address of where the purchase was transacted.

You can then compare the IP address against that of your router (if your wireless) and if you get a match you can safely say that all the purchase came from your house. if there are different IP addresses this is a different story.

I suspect that MS already have done this which is why they are confident no fraud has been committed.

As another poster has suggested have a look at the content on your sons XBOX if it is all purchased and on the console itself then it was him or somebody else with access to the box.

Retrovertigo wrote: »

You can also go to "download history" on the console itself and check to see what has been downloaded and whether it was premium (charged) content or not. That will let you know for sure what has been bought on the console.

edit: thanks for that link coolesticeking, but it seems to only let me edit my card details rather than remove them. It used to be very easy to do it via the console but it seems MS are being very sneaky in not allowing people to remove payment methods. Surely that can't quite be "legal"?

Oh my god, I cant believe people post when they know nothing about what they are speaking about.

As an Xbox user for 5 years, I can tell you the only way that card details can be removed (if it is your primary funding source) is via telephone with Xbox live support.

People keep saying "check the download history" - this is wrong. It will show up everything that has been purchased by the account. Its not as simple as just getting the history, because you will still not know if it was done by the sons console. The best way of knowing is like I said previously, go to the xbox.com download history and then compare it with the contents of the sons hard drive. This wont be 100% conclusive, as your son may have deleted one or two items from the hard drive, but it will give you a good idea if it was the son that made the downloads.

And deepandcalm, they would not make a note of the wireless IP address, just the external IP. And I dont believe that Microsoft would give those details out - they are used internally to combat fraud, so I would have imagined they have already looked at this anyway.

Please people, post about what you know. Wrong info is not going to help the OP.

And OP, I would switch to Xbox's email support so you have copies of all correspondence - the telephone staff can sometimes say one thing, for Xbox to then not honour what has been said/promised etc.

deepandcalm

Debthater, Sorry I disagree they track the IP address of the purchase , which in this case would be your external router ip address which is the address i refer to , hence why I didn't say check your own internal ip address. Also having been through this , if you get a good customer rep on the phone they will tell you if the purchases have come from one IP address and if you give them yours they will confirm whether or not this is the IP address that all the purchases have come from. In my case it was fraud and purchases came from multiple IP addresses. Also BTW I said check the download history on the console and compare this to the online purchases on the account.

Also Debthater again from my own experience, the XBOX email support is useless, speak to a real person and take their name and write all the details down.

DebtHater

deepandcalm wrote: »

Debthater, Sorry I disagree they track the IP address of the purchase , which in this case would be your external router ip address which is the address i refer to , hence why I didn't say check your own internal ip address. Also having been through this , if you get a good customer rep on the phone they will tell you if the purchases have come from one IP address and if you give them yours they will confirm whether or not this is the IP address that all the purchases have come from. In my case it was fraud and purchases came from multiple IP addresses. Also BTW I said check the download history on the console and compare this to the online purchases on the account.

Also Debthater again from my own experience, the XBOX email support is useless, speak to a real person and take their name and write all the details down.

I never said they didnt track IP addresses, I know they do. You confused what you meant by putting "(if you're wireless)" in your post, which implied you were talking about an internal IP instead of the external.

And the majority of my post wasnt aimed at you, it was aimed at mostly people posting on page 1, who keep saying check the download history as if it were going to prove anything. All it would show is what the money got spent on.

And I would say that the pre-paid card is a very good idea...... at least you know that no more money will get spent from your own accounts

Retrovertigo

Check download history, make a note of everything listed, and then disconnect the machine from the internet and try loading up each game.

Anything purchased from that gamertag but on another machine then shouldn't work as its license is tied to another console and so requires logging into xbox live to function. That is an easy way of telling what has been bought on that console, or elsewhere.

edit: and I stand by my original suggestion of checking just the download history as a good starting point. It doesn't take a genius to look at what their child plays and check it against what has been downloaded. If it is mostly DLC for games he plays regularly then you know that he has likely made the purchases himself.

coolesticeking

DebtHater wrote: »

Oh my god, I cant believe people post when they know nothing about what they are speaking about.

Please people, post about what you know. Wrong info is not going to help the OP.

Yes, this is a Public Forum and I don't think anyone here does work for XBox or Microsoft for that matter.

I don't think people come on here to post 'wrong' information on purpose you know.

They are only trying to HELP - So give them a break for goodness sake.

I'm not perfect and I get things wrong, guess why bet you have also?

These forums get along so well because people are only trying to help give information which they feel is correct. It wouldn't function without them!

DebtHater

Retrovertigo wrote: »

Check download history, make a note of everything listed, and then disconnect the machine from the internet and try loading up each game.

Anything purchased from that gamertag but on another machine then shouldn't work as its license is tied to another console and so requires logging into xbox live to function. That is an easy way of telling what has been bought on that console, or elsewhere.

edit: and I stand by my original suggestion of checking just the download history as a good starting point. It doesn't take a genius to look at what their child plays and check it against what has been downloaded. If it is mostly DLC for games he plays regularly then you know that he has likely made the purchases himself.

coolesticeking wrote: »

Yes, this is a Public Forum and I don't think anyone here does work for XBox or Microsoft for that matter.

I don't think people come on here to post 'wrong' information on purpose you know.

They are only trying to HELP - So give them a break for goodness sake.

I'm not perfect and I get things wrong, guess why bet you have also?

These forums get along so well because people are only trying to help give information which they feel is correct. It wouldn't function without them!

Yes but why bother posting incorrect information? It doesnt help!

And Retrovertigo, whilst your suggestion would work, isnt that the long way of going about it?

If you go into the hard drive of the console, you can compare with what is on the download history from xbox.com. And also, anything downloaded to the console will have the gamertag associated with it. So you dont need to load up every game, the solution is as simple as looking at the hard drive contents.

kilasuit

although you can delete a card in the xbox.com billing info pages as long as there isnt any outstanding payments on the account.


This is from personal experience over the last 3 years

mymoney12

I talked to my son about this today, and he said his friend spent 500 pounds on this fifa game buying players and teams etcin a couple of weeks only difference was it was his own money that he saved, hes thirteen aswell, and he regrets it now. so i think your son has done the same I'm afraid, but alot more. sorry but ask him outright.

[Deleted User]

If you go to https://billing.microsoft.com/ and log in with the email address and password for your son's XBox Live account, it should give you a minute-by-minute blow-by-blow account of what's been bought and when.