MS Removal HiJackThis please

closed

Did you reboot after scanning with malwarebytes

tick and fix this unless you added it

O17 - HKLM\System\CCS\Services\Tcpip\..\{B84A0235-C531-4712-B49A-67F71973DED9}: NameServer = 192.168.0.1

other possibilities reset ie to defaults, delete hosts file

or do a system restore to the point before the infection

Browntoa

if you cannot connect to the internet then repair the winsock

there is a "fix it for me" button half way down the page

http://support.microsoft.com/kb/811259

if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem

Browntoa

if that does not work I would remove Nortons as it may be blocking the internet (maybe try that first and replace with a free antivirus later )

Pinkypants

Hello again, I've used the Microsoft Mr Fix It and still no joy.

Anything else I can try?

closed

when did this problem start?

Pinkypants

Last week, when the MS removal started up.

Browntoa

did you try removing norton

http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml

blue download icon on the left , ignore the others on the page

download and then run it

reboot and see if internet access back

closed

tried a system restore to last week?

start, run, cmd

ping https://www.google.com

ipconfig /all

post results

Pinkypants

Like A spanner I am I deleted all restore points!

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\End User>ping https://www.google.co.uk
Ping request could not find host https://www.google.co.uk. Please check the name and try
again.

C:\Documents and Settings\End User>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : COMPUTER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E
thernet NIC
Physical Address. . . . . . . . . : 00-17-31-0B-A0-78
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.13
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

C:\Documents and Settings\End User>

closed

ping 192.168.0.1

ping 213.129.82.46

http://213.129.82.46