Ikea reimbursed travel expenses

wilsons

I purchased bedroom furniture from Ikea (over £1000) end of last year and unfortunately one of the doors had a manufacturing defect.

I telephoned customer services and was informed that the door would be replaced. When I asked about the distance I would have to travel over something that I was not responsible, I was duly informed that I would also be reimbursed for my travel expenses or van hire if deemed necessary. Regrettably this did not happen upon my arrival at the store, but instead asked to contact, by letter, the customer relations manager. Thankfully I did not need the services of a hire van.

I sent my letter in January to which I received no reply. After several failed attempts to contact both the customer relations manager and store manager from the store via telephone, with the promise that someone would call me back, I was given the contact details of the customer relations address in Peterbourgh and email address of same. Miraculously, I received a letter in the post not long after. They say my initial letter was never received; however I was never contacted as promised nor consulted but instead palmed off with an apology and £20 gift voucher. This amounts to 19p a mile. I wrote an email this time saying I thought it was insulting based on the current price of fuel, the wear and tear of the vehicle and my actual time lost due to transit to which they replied that based on their compensation guide lines the £20 gift voucher would be the advised amount.

I’m still a bit annoyed about this and I now wish I had hired a van at the cost of about £100 ha! Am I being a !!!!! here, or is 19p a mile reasonable for something that wasn’t my fault?

Thanks in advance for your help…

gordikin

Would/did 19p/mile cover your expenses? What are you after?

pendulum

Sounds reasonable to me. Most people who return faulty items get nothing!

sirmarcus

I don't !

OP...Try escalating and complaning to the IKEA country manager via email. His email contact details can be found at http://www.!!!!!!/.

Good luck and HTHs.

wealdroam

OP, how much did you claim for your extra expense?

If you left the figure up to them, then of course they try and pay as little as possible.

baza52

so you asked for a replacement plus mileage costs and they agreed to both.
What more are you after? the kitchen for free?

Hintza

sirmarcus wrote: »

I don't !

OP...Try escalating and complaning to the IKEA country manager via email. His email contact details can be found at http://www.!!!!!!/.

Good luck and HTHs.

Direct spamming link now Marcus?

Money_User

wilsons wrote: »

This amounts to 19p a mile. I wrote an email this time saying I thought it was insulting based on the current price of fuel

How? At the current price of fuel mines 14p a mile.

crazyguy

Why not ask them to buy you a new car, I think they will be ok with this !

wilsons

OK, looks to be that the consensus is that I should shut up ha!

I guess I was a little aggrieved because my car is small and I went out of my way not to have to hire another van (borrowed a friend of a friends van) to return the faulty goods, which they said if I needed they would cover the cost of, and £20 wouldn’t have covered that cost.

crazyguy

wilsons wrote: »

OK, looks to be that the consensus is that I should shut up ha!

I guess I was a little aggrieved because my car is small and I went out of my way not to have to hire another van (borrowed a friend of a friends van) to return the faulty goods, which they said if I needed they would cover the cost of, and £20 wouldn’t have covered that cost.

I would say so as it purely is a geture of goodwill on ikeas behalf so be gratefull you got something as a lot of people get nothing for there troubles upon returning stuff !