Zen Introducing a cap! - Who now has an uncapped service?

gamma

Dear Mr x,

On 1st March 2007 we are going to introduce a monthly usage allowance on all Home 1000 and Home 2000 broadband services. The usage allowance will be 100 gigabytes (GB) per month.

WHY?
A small number of our Home 1000 and Home 2000 customers are extreme users of our service. They leave their computers downloading files 24 hours per day, day after day, week after week. This extreme usage costs Zen hundreds of pounds per month for each extreme user – many times our income from the monthly subscription fee. In the past we have subsidised this usage but we are no longer prepared to incur this loss.

By introducing a 100 GB monthly usage allowance we will limit the financial loss generated by the extreme users whilst leaving the vast majority of our customers completely unaffected.

HOW MUCH IS 100 GIGABYTES?
100 GB is a vast amount of usage, enough to download 40 feature length movies, thousands of songs, and to browse the Web for as long as you want. In other words, 100 GB is more than enough for anything other than the kind of extreme usage described above.

WHAT HAPPENS ON REACHING 100 GB?
The usage allowance for Home 1000 / 2000 will be handled in the same way as the usage allowances for Zen 8000 Lite / Active / Pro. If you reach 100 GB part way through a month your Internet access will be blocked and your web browser will display a page giving you the option to buy additional usage for £1.49 (inc. VAT) per GB. For full details, please see:
http://www.zenbroadband.com/athome.aspx?page=510

HOW WILL THIS CHANGE AFFECT ME?
Your peak usage over the last 3 months was 225 GB WOW so this change is likely to affect you unless you reduce your usage. If you want to continue to download over 100 GB per month you have the option of either paying for the additional usage at £1.49 (inc VAT) per GB, or switching to one of our unlimited services (Office 500 / 1000 / 2000 / 8000 Max). - This is £79 per month!

If you have any questions about this change please do not hesitate to contact us.

Best regards
Richard Tang
Managing Director

dreamylittledream

Do you not think 225Gb is taking the mick a little?

All legal stuff I'm sure

Stompa

dreamylittledream wrote:

Do you not think 225Gb is taking the mick a little?

Indeed. I make that ~100MB per hour running 24 hours a day for 3 months.

wonka

It's because of users like gamma that Zen eventually caved in and brought in the usage cap. Can't say I blame them. Even so, a 100GB per month is still very generous.

mrJ_5

225GB - that really is just taking the Biscit... i do not see what people like this do with all this usage, especially if it is month after month... besides, they will likely be downloading copyrighted material... and quite a bit!

DjSatansfury

lol 225GB is a hell of a lot....and i download a lot :S

Rex_Mundi

I got this email as well. I was also on the 2Mb unlimited package. When the MAX packages first came out, I chose not to swap over because I liked the idea of staying on my unlimited package even though I don't download that much anymore.

Seeing as a limit is now being put on the 2Mb packages, I decided to switch over to MAX (the MAX limits are more than enough for me). I phoned them yesterday afternoon, and my service is being switched on Monday. Once again, fantastic service from a top quality ISP.

espresso

mrJ wrote:

225GB - that really is just taking the Biscit... i do not see what people like this do with all this usage, especially if it is month after month... besides, they will likely be downloading copyrighted material... and quite a bit!

And no doubt selling it on meaning they can easily afford to pay for this bandwidth, so that the rest of us don't have to subsidise their excessive use!

Rex_Mundi

Stompa wrote:

Indeed. I make that ~100MB per hour running 24 hours a day for 3 months.

On a 2Mb connection downloading at full speed. You could download 900MB an hour.

Theoretically, on the same 2Mb connection downloading at full speed. You could download more than 600GB per month.