Mobile Internet Dongle

paparazzo

Hear is my dilemma as I am unsure of my consumer rights.

I purchased a mobile internet wifi dongle/device from a 3 store just over two months ago. No problems up until now but last night it has completely packed up. I have tried another battery from a friends device and it definitely does not work.

Now do I have any right to get a brand new one if I go to the shop as it is under 3 months old?

I did not take out any insurance with it.

I suspect it will turn out that they will have to send it off which will leave me without internet access for probably quite a while.

If anyone can help arm me with some words to say when I step into the store tommorow I would be grateful.

Thanks

Don

grumbler

Consumer Rights Mini-Guide

I think it is up to the retailer either to repair or to replace it.

Also:
http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/your-rights/

If you want to get your money back

If you buy a product that turns out to be faulty, you can choose to 'reject' it: give it back and get your money back. However, the law gives you only a 'reasonable' time to do this – what is reasonable depends on the product and how obvious the fault is. However, even with something like a car, you usually have no more than three to four weeks from when you receive it to reject it.

If you want to get a faulty item replaced or repaired

You have the right to get a faulty item replaced or repaired, if you're happy with this (or if it's too late to reject it). You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.
Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:

• reduction on the purchase price, or
• your money back, minus an amount for the usage you've had of the goods (called 'recision').

If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this.