Quick questions on Consumer Rights

marliepanda

Raxiel wrote: »

This isn't related to a current issue, just something I'm wondering.

If a phone with IP 67 water resistance develops a fault, and the vendor opts to repair it rather than replace, are they obliged to ensure the device has the same level of ingress protection it had before the repair?

If the phone subsequently developed a fault due to water damage (or with no clear cause, but the internal moisture indicators had been triggered), would there be grounds for a claim? Or to put it another way, grounds to deny a claim? Okay so my question would be, how do you know that the repair had affected the ingress protection?

I'm aware there is a difference between water resistance and water proofing, assume the device got wet, but not submerged, something you could reasonably expect IP67 to handle. Again, how would you show it had simply been 'wet to a point IP67 should handle as opposed to submerged

I'm also aware this is probably a situation that has no clear-cut answer and would depend on the specifics, but I'm still interested to hear opinions.

Too many things that wouldn't be able to be proven. If its water damaged, you got it too wet.

KeithP

Moneyineptitude wrote: »

That guy is certainly still active on the forum, but seems to post almost exclusively about motoring issues. He doesn't appear to the poster with a penchant for watches. I could be wrong, of course, I only had a quick scan of his posting history...

From his profile page:

Joe_Horner

Moneyineptitude wrote: »

That guy is certainly still active on the forum, but seems to post almost exclusively about motoring issues. He doesn't appear to the poster with a penchant for watches. I could be wrong, of course, I only had a quick scan of his posting history...

Yep, I'm still around Don't post much about watches simply because, when I finish work, I'd rather switch off and think about something else

That said, I do scan the boards now and then and try to offer suggestions when i see issues I might be able to offer useful advice about.

In this case, hopefully Panerai will help the owner out. I'm not personally a fan of their styling but they're a reputable company and their products are genuinely good quality so they'll have an interest in keeping owners happy.

Leaving any machine not working for long periods isn't a great idea - leave a car standing for 18 months and you wouldn't expect to just get in it and drive! Watches are no exception to that but at least they tend not to rust

In this case the most likely problem is simply that the oils have hardened from lack of use and a straightforward service would get it back to new performance.

It's worth remembering that a "new" watch may already be 12 months (or more!) since manufacture when you buy it and, with a hand-wound example, will have been stopped for most of that. So this watch might have had a total of 5 or 6 days running in the past 4 years. Even the best oils will suffer from that sort of lack of use!

Floorwalker

Hi, I bought a refurbished laptop via go groopie. It arrived just before xmas and i was then diagnosed with a brain tumour and out of commission for some time. When I came to use it about 6weeks later I discovered it was considerably bashed about, had a runtime error, wouldnt connect to the internet and the keyboard bore no relation to what printed out. I posted it back to the company at my expense, another £12.38 asking for a refund. Eventually got a response saying no, out of 30 day warranty you can have a replacement or pay for an upgrade. Understandably my faith in this company was gone so wanted neither, I said its not fit for purpose, so want a refund. They have passed it to goroopie who either truthfully of not cant seem to achieve anything. Also gone onto the laptop website to discover its clearly a site set up for the sole purpose of being able to then say youre saving whatever percent as nobody in their right minds would buy at the price on their website, am I correct about the Sale of Goods Act???

Greta_Sharbo

Sale of goods act was replaced by the Consumer Rights Act in October 2015.

Under CRA if the item is not satisfactory quality you are entitled to a remedy but if more than 30 days has passed, the trader can choose the remedy - you can ask for a refund but the trader is entitled to a chance to repair or replace first.

You can only insist on a refund in the first 30 days

Tara86

Hi I've bought two car seats online (haven't received them yet) from Precious Little Ones website, the product I ordered stated "Free Delivery" I bout two for my twins and paid by pay pal, but when I got my pay pal receipt it showed £20 more than I expected, I checked and they company doesn't delivery free to my postcode but this shows nowhere on the product selling page unless you go looking for delivery charges and the product price had free delivery written beside it, no Astrix or anything to show that it isn't free to all areas of the UK, I screen shotted it and sent it to the company to complain this was Faldo advertising, but they have responded saying it does say in "on their website" but only if you go looking for it!
What are my rights? If any? TIA

meer53

Tara86 wrote: »

Hi I've bought two car seats online (haven't received them yet) from Precious Little Ones website, the product I ordered stated "Free Delivery" I bout two for my twins and paid by pay pal, but when I got my pay pal receipt it showed £20 more than I expected, I checked and they company doesn't delivery free to my postcode but this shows nowhere on the product selling page unless you go looking for delivery charges and the product price had free delivery written beside it, no Astrix or anything to show that it isn't free to all areas of the UK, I screen shotted it and sent it to the company to complain this was Faldo advertising, but they have responded saying it does say in "on their website" but only if you go looking for it!
What are my rights? If any? TIA

This is on their website

Yodel Courier Delivery Surcharges


express24 deliveries via Yodel are FREE for all purchases of £50 and over and £3.95 for all deliveries under £50 with the exception of the following postcodes areas:

Charges for the following postcode areas are as follows:
For purchases under £50, the delivery charge would be £3.95 plus £10 per box.
For purchases over £50, the charge would be £10 per box.
BT
GY
JE

unholyangel

Just did a test order of 2 seats to a BT postcode - it does show you before you complete the order that a £20 delivery fee is added and tell you the new total (the screen after you enter your delivery & billing details.


If you aren't happy with the final price then perhaps cancel under the CCRs?

Alh382

Brighton and hove council are still charging a 40p surcharge when paying by card on the app and on the meters. Is this now illegal?

BorisThomson

Alh382 wrote: »

Brighton and hove council are still charging a 40p surcharge when paying by card on the app and on the meters. Is this now illegal?

It is phrased as a service charge, which is lawful.