Quick questions on Consumer Rights

derrick

YORKSHIRELASS wrote: »

Thanks Derrick

I said to the adviser on the phone several times that I just want to take the phone back to the shop and get a refund. He refused saying that I have to speak to Motorola first (which I cant do until Monday).

I bought the phone on 8 August. I spoke to an adviser on 14 September so within the 30 days advising them that I thought it was faulty (as I was not receiving some text messages) and I have proof of this but they said it was a fault with my network.

My network provider reset my SIM on 15 September. This appeared to work but I then realised that some messages were still not being received. I went back to the network provider again (on their advice) and they sent me a new SIM.

I have now had the new SIM in my phone for a week or so and I am still not receiving all my text messages.

I am tempted to go to Argos with the phone and all the evidence but my nearest Argos store is 30 miles away so I dont want a wasted journey.

Have you tried using the sim in a different phone?

Can you receive and make calls?

It could be the network if you are receiving some texts.

.

YORKSHIRELASS

Thanks, the first SIM I used was out of my old phone which had never had a problem. I rang BT and they reset my SIM which they said would resolve the problem. It didnt. I then rang them again and they sent me a completely new SIM. Still the same issues. About 2 in every 5 text messages just do not arrive.

Calls are fine but this is a huge problem. Last week my son was ill and sent me two text messages asking if I could pick him and up and they have never arrived. He had no way of knowing I hadnt received them.

I have spent so much time on this. I just want a completely new phone.

LilElvis

YORKSHIRELASS wrote: »

I bought the phone on 8 August. I spoke to an adviser on 14 September so within the 30 days.

That's more than 30 days so outside the window for expecting a refund as a right.

YORKSHIRELASS

LilElvis wrote: »

That's more than 30 days so outside the window for expecting a refund as a right.

Sorry yes I am so stressed about this my brain isnt working. The problem is that because I receive some text messages I didnt realise there was a fault straight away. Still think I should just be able to take the phone back but I am sure Argos are acting within the law.

They also should have told me on 14 September that I would need to speak to Motorola (and they admit this) because I would have done that before now.

KeithP

YORKSHIRELASS wrote: »

...can the store insist that I speak to the manufacturers help line (I am concerned that they might want to me to send the phone in for repair).

YORKSHIRELASS wrote: »

He refused saying that I have to speak to Motorola first (which I cant do until Monday).

You've been on MSE forums for eight years.

It really is time you read MSE's Consumer Rights guide.

Here is just one short extract:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying "go to the maker instead", it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.

The rest is worth reading too.

DoaM

These texts that don't come through ... are they always from the same number(s)? Do any texts from these numbers come through?

(My train of thought is that you may have inadvertently put those numbers into a block list on the new phone. What make/model is the phone?).

YORKSHIRELASS

No it is all of my contacts. Comparing the messages my husband has sent to me on his phone with received messages on mine you will see that about half of the messages he has sent come through. Its completely random, 3 in a row will work then 3 will just not arrive. This is exactly the same with messages that the kids have sent me.

I know what you are saying Keith but what do I do when the retailer absolutely refuses to accept that? I am off to read your links, thank you.

YORKSHIRELASS

Well. I have been back to Argos on the live chat, quoted the Consumer Rights Act to them and they are collecting the phone from me for a full refund. I have of course downloaded the transcript and asked them to clarify that I will get a full refund back to the card that I paid on which they did.

Thank you so much everyone.

MoscowFlyer

Hi, quick question which is hopefully just a yes or no...

Do gift vouchers purchased online still qualify for the 14 day cancellation period? Retailer is saying they won't refund. They obviously haven't been used.

Thanks

chazzie83

Samsung Curved TV
19th Oct 17 at 1:51 PM
#1
I'm after some advice I purchased a 49" Samsung Curved TV in April, I was away all weekend when i came back i turned my TV on to find a massive black line down the screen, i've taken it back to Argos who have contacted Samsung explaining the issue and Samsung have said the LED crystals have cracked and that the only way this could of happened is with the screen being knocked its been sat on a TV unit for 6 months, there saying that i'm liable for the repair and i'm at fault I don't agree with this i'm an honest person if i had dropped it or damaged it i would of got it fixed out of my pocket but paying £700 for a TV and for it to break within 7 months and being told without someone from Samsung looking at it that its my fault.

I'm not happy has anyone had similar experiences and what can i do to make them fix it??

Thank You