how to cancel my bt package help please

taz1983

after ringing sky and virgin media and being told i was unable to get a package with them i signed up with bt.
i signed up for bt-vision, 20 meg net and phone with free weekend calls.
i paid the £50 they asked for on the phone and was told i would receive all the equipment on the 15th april and it would all go live on the 15th aswell.
i received my parcel and set it all up on the 15th april and iv had nothing but problems.
im paying for 20 meg internet but im never able to receive more then 3 meg wich would be ok if i wasnt having to run a pc and 2 ps3's of it plus i was never told on the phone when making the order all i would get is 3 meg internet speed.

the wireless disconects every hour or so
the bt-vision is a waste of time as the image is rubbish as im unable to use a hdmi lead for it as it says my tv dose not suport it ( but it dose ), so im useing the freeview i got built into my tv at the mo

i have 2 laptops that are unable to conect wireless as they are running windows xp and the only way to conect them is by lowering the security on the router , wich i was never told about when making the order

the phone works fine apart from me getting at least 4 calls a day with no one speaking and this started the day the phone went in ( 15th april ) and befor i gave anyone the number i do 1471 and there is no number.
so iv had bt for 5 days now, i rung them yesterday and was told i am unable to cancel my contract without having to pay for the 18 month bill.
i was told i could only cancel it for free befor the 15th april wich is a joke because it wasnt even active then so how was i ment to know the service was going to be so bad.
am i signed into a contract with bt as iv not signed anything nore set up any direct debits for it yet ?

dose anyone know a way of ending this contract without paying a large bill please ?
thanks for your time
martin

HappyMJ

Well you are doing better than me...I've also paid for "up to 20Meg" and only get 2.4Meg...but then so do all the neighbours around here. Too far from the exchange.

What has the tech support team at BT done to help you?

taz1983

the tech team havent done anything other then tested the line and said its all working ok

kwikbreaks

If you persist you may be able to cancel free as another poster here recently managed to. That said they were told they would get 16Mbps and only got 2Mbps and you were promised nothing. There may be some internal wiring problems which you could correct but normally that will only give an extra 1Mbps maximum and if there is no wiring problem nothing at all.

http://www.samknows.com/broadband/search.php will give an estimate of your maximum speed and show LLU ISPs. The chances are that none will be able to offer faster speeds because a 3Mbps line on ADSL won't perform significantly better on ADSL2+ which LLU providers usually offer.

Wireless issues will not be the responsibility of the ISP although they may try to help you sort them out. Similarly the TV / HDMI issue.

lucylucky

taz1983 wrote: »

after ringing sky and virgin media and being told i was unable to get a package with them i signed up with bt.
i signed up for bt-vision, 20 meg net and phone with free weekend calls.
i paid the £50 they asked for on the phone and was told i would receive all the equipment on the 15th april and it would all go live on the 15th aswell.
i received my parcel and set it all up on the 15th april and iv had nothing but problems.
im paying for 20 meg internet but im never able to receive more then 3 meg wich would be ok if i wasnt having to run a pc and 2 ps3's of it plus i was never told on the phone when making the order all i would get is 3 meg internet speed. You will have signed up for speeds up to 20meg. Speeds are not guaranteed

the wireless disconects every hour or so
the bt-vision is a waste of time as the image is rubbish as im unable to use a hdmi lead for it as it says my tv dose not suport it ( but it dose ), so im useing the freeview i got built into my tv at the mo Can you not just plug in the HMDI lead and use it? What is preventing that?

i have 2 laptops that are unable to conect wireless as they are running windows xp and the only way to conect them is by lowering the security on the router , wich i was never told about when making the order That does not sound right at all.

the phone works fine apart from me getting at least 4 calls a day with no one speaking and this started the day the phone went in ( 15th april ) and befor i gave anyone the number i do 1471 and there is no number. Marketing calls from someone?
so iv had bt for 5 days now, i rung them yesterday and was told i am unable to cancel my contract without having to pay for the 18 month bill.
i was told i could only cancel it for free befor the 15th april wich is a joke because it wasnt even active then so how was i ment to know the service was going to be so bad.
am i signed into a contract with bt as iv not signed anything nore set up any direct debits for it yet ? How are they expecting to get the money from you?

dose anyone know a way of ending this contract without paying a large bill please ?
thanks for your time
martin

You need to go through all your points with their tech support and see what help they can offer. If they cannot provide the service you signed up for (not the service you think you signed up for) then you probably have a case to leave.

macman

No, you signed up for up to 20 megs-which is exactly what you are getting. If that's all your line can support, then that's as fast as you'll get.
The connectivity issues you are having are apparently to do with your own set-up or equipment, and not BT's responsibility.

vladapetrei

Let me answer your question here and now: you are actually getting exactly what you paid for. Broadband width is calculated in Mbps (Megabits per second). Megabits (Mb) and Megabytes (MB) are not the same thing, for the former is in fact 1/8 (0.125) of the latter. Thus, with a bandwidth of 20 Mbps you can get 20/8 = ~2.5 MB.

You can find more extensive information on wikipedia, newbie status won't let me post the link though. Just Google megabyte to megabit and you'll get plenty of hits.:wave: