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Buymobilephones.net free gift help

Hi,
Ive recently placed an order with buymobilephones.net (what was i thinking). The phone arrived in a couple of days however i took an option which included an Apple Ipad as a free gift. I have followed their claim procedure and my claim was authorized on the 24th of march. Its now 26 days since it was authorized and it looks like there is no way they will be able to fulfill the maximum wait of 28 days that is GUARANTEED on their site. So i was just wondering what options i have once the 28 days expires ? any help would be greatly appreciated. Thanks

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