BenQ Appalling Customer Care - The One to Avoid

consumer2

When you pay for good you expect them to last a reasonable amount of time. Also, if a company wishes to keep their customers, then a good level of service should be provided.
For those who would be happy with a refurbished monitor, that is your personal preference. However, I am not happy about getting a refurbished model and therefore this post was created to highlight this problem.

More unhappy BenQ customers:

forums.overclockers.co.uk/showthread.php?t=17900186 (monitors)

forums.hexus.net/general-discussion/101922-benq-fp241w-customer-service-help.html (monitors)

reviews.cnet.com/lcd-monitors/benq-e2400hd/4505-3174_7-33325067.html (monitors)

forums.overclockers.com.au/showthread.php?p=4458257 (monitors)

hardforum.com/showthread.php?p=1035334864 (monitors)

amazon.com/BenQ-PB8250-DLP-Projector/dp/B0006I92UK (projectors)

avsforum.com/avs-vb/archive/index.php/t-656032.html (projectors)

avsforum.com/avs-vb/showthread.php?t=1261965 (projectors)

cnet.com/7723-7586_102-205080.html (DVD burners)

There are plenty of other posts in relation to poor customer support provided for BenQ DVD burners.

consumer2

I have been in touch with BenQ today and was promised that new monitor will be arriving sometime next week.
Fingers crossed.

Jakg

consumer2 wrote: »

When you pay for good you expect them to last a reasonable amount of time. Also, if a company wishes to keep their customers, then a good level of service should be provided.
For those who would be happy with a refurbished monitor, that is your personal preference. However, I am not happy about getting a refurbished model and therefore this post was created to highlight this problem.

BenQ do not have to provide you with *any* support, they are well within their rights to say "we didnt sell you it, tough luck". Instead they are meeting you in the middle and offering you a refurbished product - it's not ideal, but considering they don't have to it's certainly better than a lot of companies.

Your contract was with !!!.com, and irrespective of their "timeline" (which, fwiw, isn't enforcable at all) you should of spoken to them.

Culex

Jakg wrote: »

Your contract was with !!!.com, and irrespective of their "timeline" (which, fwiw, isn't enforcable at all) you should of spoken to them.

It may not merely be unenforceable or void, such a condition might actually be illegal.

Zandoni

I'm sure that if you pushed !!!.com they would send the moitor back for you. But I'm sure that BenQ want to handle their own repairs and you will get a much better service that way.

consumer2

I did contact o k o b e on Wednesday morning, however they have choose to ignore my emails. Also, I asked for a phone number, so that I can call them and talk to them in person - however, it seems I wont be getting any reply whatsoever.

consumer2

According to o k o b e:

Thank you for contacting !!!!!!!!!!!!!!

If a fault is reported within 30 days of purchase then you are correct in your comment that it is the retailers responsibility to resolve the fault. However this fault was reported over 7 months after the confirmed delivery date of the 09/09/10 and this unit now falls outside our returns period but is still within the BenQ warranty period. BenQ will now resolve the issue with you directly and have advised us to inform you to contact them as soon possible so that they can raise an RMA.

Regards,

Jason

consumer2

BenQ sent out a new monitor and it arrived today.

consumer2

I did ask o k o b e to give a number I can call them on six times, however those emails have been ignored.

Also, o k o b e is still insisting that after 30 days, they are not responsible for faulty products and the manufacturer should be approached directly.

Thank you for contacting us again.

As detailed in the email with sent to you on the 20 April 2011. Order 0007-64418-42371 was purchased over 7 months ago and is outside our returns period. All online retailers have a returns period for electricals which generally falls between 14-30 days after the date of delivery. BenQ have a warranty which will cover you for any faults after a retailers returns period expires.

We have contacted BenQ and they advise you to log the fault as soon as possible through their website. I have included a link to this web page below. You can also phone them on their support line which is 0207 216 0039.
http://benq.co.uk/support/contact/index.cfm?region=3&query=3

Once you have logged the fault, BenQ will contact you under warranty and will organise an appropriate replacement with you directly.

Regards,

PZH

consumer2 wrote: »

BenQ sent out a new monitor and it arrived today.

And are you going to change the title of this thread to okob e - one to avoid ?