Problem with NPower Juice and PV installation

nPower

Hi greystonefoot,

I'm afraid we can't give an exact date but they have told us the database will be updated in December.

As soon as we have confirmation it's done we'll send out your terms and conditions. Then, if you return these along with an up to date meter read we can put through as payment.

Best wishes

Sally

Lafayette2002

Hi,

In one of her note to Barter and Paltibine, Sally from N-Power kindly confirmed that all applications should be reviewed within two days of receiving them and that in the event that minor errors should be found in the application, N-Power would allow you to amend these errors. And your eligibility will begin from the date N-Power received the application.

Do you know if N-Power notifies you of these errors via e-mail if you have sent your application by both post and e-mail? Given the short leadtime now, I am very nervous about having to wait for a confirmation/notification of errors by post - particularly as my panels are being fitted on 2nd December...

Many thanks in anticipation.

beefyboy

I would like to add my npower experience so far; on Thursday 24 November last I sent my application by registered post and also emailed microgeneration@npower.com with attachments of my documents. Initially the email application bounced but I then received a very useful email 'Out of Office' reply on Friday morning (some of the info should be emphasised on the npower website I believe).

On Monday 28 November I received an email from the microgeneration@npower.com address acknowledging my application, but not giving any information about processing time, etc.

Like Lafayette2002, I'm also anxious about any possible minor errors - however, I do appreciate that npower must be dealing with a large volume of applications. I have to say that Sally from npower has been a very reassuring presence in this nerve-ridden FIT application process, and hope she continues to do such a great job calming everyone down and dealing with problems!

I will give them until the end of the week and then try to contact them about progress.

greystonefoot

Hi Lafayette2002, In my case all of my documents and applications were returned to me by post ( 5 weeks after they received them ) for me to fix the error but the letter that came with all my forms did state as long as I sorted the error quickly and returned my application they would honour my initial application date ( 5 weeks previous ) The second error which seems to lie with Ofgen nobody at Npower bothered to tell me until Sally replied to this forum. 3 Months and still waiting.

nPower

Hi beefyboy,

Thank you! I don't want to see anyone worrying!

It sounds like you want to know if your application has any errors on it? If you want to send your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] I can get this looked at for you?

Best wishes,

Sally

Peakoil

Hi Sally,

First, thanks for taking the time to answer our questions - you are being very helpful.

Secondly, I have a similar problem to Greystonefoot. I purchased a new build property several years ago that appears to of been registerd as 'Plot2' (one of several properties being built by the developer), and not the acutal name that has been assigned to my house. As such my MCS certificate has a different address on it to my acutal address, even though the supply number is correct.

I have already sent off my application form (by post) with a covering letter explaining the situation and also a copy of my electricity bill showing that the supply numbers are infact the same.

Is this sufficient?

Unfortunately I only read this post after I sent my hard copy. I was going to email through all the documents to the microgen email address as a backup and wondered if I should add anything else or alter my FIT form in anyway?

Any help would be appreciated as I am sure there are probably others like me.

Regards

Nick

beefyboy

Hello Sally,

Many thanks for your positive response; I have just emailed you with my question and look forward to your reply.

All the best,

beefyboy.

nPower_company_representative wrote: »

Hi beefyboy,

Thank you! I don't want to see anyone worrying!

It sounds like you want to know if your application has any errors on it? If you want to send your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] I can get this looked at for you?

Best wishes,

Sally

nPower

Hi beefyboy,

I've recieved your details and this is being looked into as we speak!

I'll keep you updated.

Best wishes,

Sally

nPower

Hi Peakoil,

I'm more than happy to answer any of your questions on here!

I'm finding out the answers to your questions now, but if you could send your details (address, reference, etc.) to [EMAIL="fourmresponse@npower.com"]fourmresponse@npower.com[/EMAIL] that'd be great.

I can then have a chat with the team who processes the applications and get back to you.

Best wishes,

Sally

nPower

Hi Peakoil,

I've just spoken to the team and they don't see this being a problem as they'll be able to check your supply number against your account.

The only problem that may occur is when registering on to the Ofgem central register as the address may appear different. You'll need to make sure that your address is registered with Royal Mail so if the address isn't on Ofgem's central register, then we can get them to update their system.

Hope this helps! Let me know if you have any other questions, and you can always get in touch at [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL]

Best wishes,

Sally