We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Samsung mobile dead after unlock
Help!! i took my Samsung C3300 to be unlocked at a local shop on Saturday and they've killed my phone! now when it is turned on it just flashes up a black screen with the name of the phone then flashes off again, repeatedly. The guy said he had never had this happen with this phone before and said something about needing to download new software, but the cable for that was broken so could i bring it back today (monday). when i returned they still didn't have the cable, but i'm not sure if i want them to install new software anyway. The guy said he didn't know why it had happened and said the phone had been completely wiped. i queried the quality of downloading a new programme and he said it would be better that the original from my provider as it would be direct from Samsung....is this right?? the phone is only 2 mths old, or should i just ask for compensation for a new phone?
0
Comments
-
I'd give them a go re-loading your software. If you have the cable you could probably do it yourself."If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
-
Its very easy to do this when unlocking a Samsung if you don't know what you are doing. Its also possible to overwrite the IMEI which means the handset will be rejected by all networks (eventually).
What I would do is give them the opportunity to correct their mistake, when you collect the handset tell them you are not accepting that it has been repaired until you have tested it for a few days. If they have messed up the IMEI you will find that the phone will stop working for calls and texts at some point in the next two to three days. (depending on network).
If this is the case then the unlocking shop should replace the handset, or you can return it to Samsung for a chargeable repair. Do NOT allow them to 'fix' the IMEI as the process is illegal. (Unless they are an authorised Samsung repair centre)0 -
As above, the older unlock on newer Samsungs could change the IMEI to all zero's. This will cause it to be unusable on all networks as an IMEI of 000... is invalid.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.8K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.4K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards