British Gas tried to knock in my door, advice requested

Xirix

Sorry if this is the wrong subforum for this, please feel free to move it, it just seemed like the most relevant.

On the 7th of April I was woken up to the sound of three men trying to force their way through my door, apparently my gas supplier had issued a warrant to install a pre-payment meter for money owed them.

The thing is, my gas supplier is EDF, just now changing over to NPower, I have never been with British Gas, and after this, probably never will.

After showing the guy a box full of bills and a quick phonecall, the guy quickly realised he'd been sent to the wrong place, shook my hand, and gave me British Gas' number to complain.

I had I believe a 30 minute phonecall with them, being passed over to various people, all ending up on the conclusion that I should write in my complaint by post or email.... so I did just that.

I wrote a strong worded and of course non-vulgar letter to them, explaining what had happened, how if I had been out (I was only in because I was really ill that day) they would have probably destroyed my door and damaged one of my walls installing this meter, as well as trespassed on my property, I was in a right state so I mentioned that I'd take legal action on them.

Not too long later I received the standard email reply, not automated, but not overly special, apologising for what had happened, and that it was all the fault of the national grid being updated incorrectly, and said a 'small gift' was on it's way to me.

British Gas are also responcible for a quite lengthy delay in changing over my gas from EDF to Npower too, they were supposed to go together, but the idiots objected to it three times despite me clearly outlining they were going off wrong information.

The 'small gift' arrived today, Nine £5 'love2shop' vouchers. To be honest I was expecting a cheque, I don't really shop retail anymore, and for this kind of crap I was expecting at the very least £50 compensation.

This is where I'd like some advice, my friend was quite sure these guys would be stubborn and do nothing except a simple apology, and the presence of this gift is a clear sign that they know they did something very wrong, referring to it as bribe money so that I don't sue them.

The women is expecting a reply from me in two days at the most or she'll 'consider me happy and the case closed', or something to that effect. What would you guys do in my position?

DCFC79

What can you sue them for ? getting you up out of bed

£45 in vouchers, thats not bad, surely theres shop where you can use the vouchers that might have stuff you would like or could do with

you dont shop retail anymore ? so where do you buy your clothes from if you want to see them in person

spadoosh

yeh if three guys knocked on my door and gave me £45 equivalent, id be happy! Even if they woke me up at 2:30am!!

Freddie_Snowbits

Xirix wrote: »

What would you guys do in my position?

Sell the vouchers on ebay and liquidate the funds at the Dog and Duck

Xirix wrote: »

Sorry if this is the wrong subforum for this, please feel free to move it, it just seemed like the most relevant.

On the 7th of April I was woken up to the sound of three men trying to force their way through my door, apparently my gas supplier had issued a warrant to install a pre-payment meter for money owed them.

I would suspect they rang the bell first?

Soory, OP you would be better posting here

http://forums.moneysavingexpert.com/forumdisplay.php?f=13

Wolves are known to operate in this area

(I expect a visit from the gRamma Polis)

spadoosh

you could try and do them for attempted breaking and entering but if they had a warrant with your details on that wouldnt go through. you would have to attack national grid for negligence in passing on incorrect details.

Lokolo

Unless you have lost out financially - why do you expect financial compensation?

DCFC79

Xirix wrote: »

Sorry if this is the wrong subforum for this, please feel free to move it, it just seemed like the most relevant.

On the 7th of April I was woken up to the sound of three men trying to force their way through my door, apparently my gas supplier had issued a warrant to install a pre-payment meter for money owed them.

The thing is, my gas supplier is EDF, just now changing over to NPower, I have never been with British Gas, and after this, probably never will.

After showing the guy a box full of bills and a quick phonecall, the guy quickly realised he'd been sent to the wrong place, shook my hand, and gave me British Gas' number to complain.

I had I believe a 30 minute phonecall with them, being passed over to various people, all ending up on the conclusion that I should write in my complaint by post or email.... so I did just that.

I wrote a strong worded and of course non-vulgar letter to them, explaining what had happened, how if I had been out (I was only in because I was really ill that day) they would have probably destroyed my door and damaged one of my walls installing this meter, as well as trespassed on my property, I was in a right state so I mentioned that I'd take legal action on them.

Not too long later I received the standard email reply, not automated, but not overly special, apologising for what had happened, and that it was all the fault of the national grid being updated incorrectly, and said a 'small gift' was on it's way to me.

British Gas are also responcible for a quite lengthy delay in changing over my gas from EDF to Npower too, they were supposed to go together, but the idiots objected to it three times despite me clearly outlining they were going off wrong information.

The 'small gift' arrived today, Nine £5 'love2shop' vouchers. To be honest I was expecting a cheque, I don't really shop retail anymore, and for this kind of crap I was expecting at the very least £50 compensation.

This is where I'd like some advice, my friend was quite sure these guys would be stubborn and do nothing except a simple apology, and the presence of this gift is a clear sign that they know they did something very wrong, referring to it as bribe money so that I don't sue them.

The women is expecting a reply from me in two days at the most or she'll 'consider me happy and the case closed', or something to that effect. What would you guys do in my position?

quoting for reference