Question about O2 pay monthly inclusive minutes

shareef

chriswuk wrote:

These numbers will be dropped from new tariffs on 1st April next year.

At present, some tariffs include this numbers & some don't, so be careful !!

Where is your proof for them charging from 1st of April? Also, according to 02's own website, 0870 are inclusive in all xnet tariffs, unless you are talking off non xnet tarrifs of course.

arts99

Hi,

I have been told by carphonewarehouse through which i have a O2 contract that 0844 are premium rate numbers and will not be part of free minutes allowance. Can you please confirm that? In the past I have not been charged for it though, I have been using them for 3 months now.

Kind regards

AMO

nick1234 wrote:

i dont understand this, whats it got to do with payasyougo customers?

Im currently on o2 contract and dial 0800 numbers without cancelling the zero, does this mean i get charged for them?

At the moment, if you dial 08 numbers except 0800 numbers, they go straight through. If you dial 0800 numbers then a message will state that the call is not free and if you wish to dial that number, remove the leading zero.

On contract, you ask yourself why this is the case - after all the number is included in your inclusive minutes.

However, imagine yourself on PAYG. You know that 0845/0870/0871 numbers are charged, but what about 0800 numbers? After all, dialling them from a landline is free. So, PAYG person dials the number and then gets the greeting and then can decide whether to pay for it or not by removing the leading zero.

Contract users don't care and simply remove the leading zero, but the reason you have to do it is purely for PAYG users benefit so that they don't think they are dialling a number that is free!

AMO

AMO

Skilgannon wrote:

Why is 0871 charged.

Because 0845 is charged at up to 3p / minute, 0870 is charged at up to 10p / minute and 0871 is charged at up to £1 / minute (not quite sure of the max amount).

Therefore a network operator cannot afford to keep this cost inside inclusive minutes.

0871 should really be an 09 number.

AMO

AMO

arts99 wrote:

Hi,

I have been told by carphonewarehouse through which i have a O2 contract that 0844 are premium rate numbers and will not be part of free minutes allowance. Can you please confirm that? In the past I have not been charged for it though, I have been using them for 3 months now.

Kind regards

They should be inclusive. Note however, that for CarPhoneWarehouse to be more competitive, they are doing more than just connecting customers. They now handle customer services and can create their own packages. It is possible for CPW to get inclusive minutes free from O2 but charge their own customers. Therefore you may find in the future that there is a difference if you get a CPW O2 contract. At the moment it should be fine though.

AMO

AMO

charltonfan1 wrote:

o2 have kept on saying that they are going to start charging for these calls, so be aware that their T&C's may change (you maybe able to cancel you contract if they do) and you may start paying for them

If they change whether they include inclusive minutes, it is unlikely to be via a terms and conditions change. It is most likely to be via creating a new set of tariffs which over time will result in the phasing out of old tariffs.

There are only so many things O2 can do in their terms and conditions and taking away major features of a contract is not one of them. Or rather, they can, but in doing so, the consumer has the right to cancel the contract there and then.

AMO