Cube 247's wonderful reviews

PZH

Lip_Stick wrote: »

There must have been a lack of orders on the 13th November as someone at the company was bored, and created 38 reviews all giving 5 stars! I think they went a bit OTT there and made it obvious that they're faking their own reviews.

I thought it was now illegal for companies to post their own reviews?

EDIT: Knew I'd just read it somewhere... From Martin's latest Newsletter...

Firms posing as customers is illegal. The internet's made it much easier for companies to pretend they are happy customers and give glowing reviews or push products. Strong regulations now ban this, as well as competitions with no prizes, displaying trust & quality marks without permission, calling items free when you must pay postage and more.

If_it_can_go_wrong

Glad to see that.
However, that won't stop Cube247 one bit. They seem to think they are above the law and up to now they are getting away with it.:mad:

Just_Caz

trumpton wrote: »

Someone (Dogtanian1982) has just joined Hot Deals UK and within an hour has posted 3 Cube247 deals. Again, that looks a bit dodgy to me. Just checked - HDUK have removed them as spam. Haha.

I agree about the reviews - lots of crap ones and then a shed load of glowing ones all 30th Nov and 8/9th Dec. Must have been a couple of quiet days.

Good for HDUK! Can you believe how blatant it all is?:eek::eek:

Thanks for the useful quote phoodless

I am beginning to think someone somewhere got wind of this. Cube have a massive sale that will end today and their listings under cheap computers, etc have gone from Google

If_it_can_go_wrong

I too have just reported the issue to Trust Pilot as they seem to be a major target for the company's own positive reviews. Will let you know if I hear anything.

At the time I was in dispute with them, I also wrote to Computer Active as they had just done a feature on companies like this.

I note that the major PC mags who were advertising Cube247 regularly a while back no longer seem to carry their ads. This is good news and may be a step in the right direction at last.:T

Just_Caz

Google hits are dropping like flies:T In fact the top hit for Cube247 reviews is now this thread. Please take action now if you are in dispute with this company or still have goods under warranty. I really don't believe your warranty and rights would have been honoured anyway. The card you used may be able to offer you protection. If anyone can post a link here it would help. This shows what any consumer can do if they want to, although I should warn you that it is not an easy ride and going on a crusade is not great for your health. If it can go wrong - I would like to give you a massive hug for being so helpful and for being as determined as I was to get some justice and stop other people being having the nightmares we did.:A

Just_Caz

:(Nope - they're up again on Google. I have no idea what's going on:(

omen666

Just_Caz wrote: »

:(Nope - they're up again on Google. I have no idea what's going on:(

Caz when I googled Cube247 reviews, Isaw all the good ones and the reference to this thread, as your title is not negative to them a normal passing buyer would assume that it is also a good review unless they clicked the link

Caz edit the thread title of your thread you dont want it to say

Cub247s Wonderful Reviews

as this is what is seen on google.

You should change it to something more apt like

Cube247 do not buy bad review

or similar

If_it_can_go_wrong

Just_Caz wrote: »

I think I might be getting a result here. Trustpilot have pulled one of the reviews - the one that was just a gratuitous plug, which I reported. I hope something happens and they do a thorough investigation of all the posts though - This can't be good for their credibility!

I have just received a reply from Trustpilot. They are looking into the suspicious reviews.

Hopefully they will remove them. I would hate for anyone else to get ripped off by Cube247.

robocop2

Same experience, should have been more careful. Isn't it strange, that there are only 5 star or 1 star reviews? And 5 star ones are quite similar to one another and unrealistic. At least if you don't customise your order, you are protected by 7 day cooling off period as your statutory right, otherwise no legal protection, you're not entitled to a refund, you can only send the item back for repair and wait a "reasonable" amount of time, which the law doesn't specify! It's a joke. It can be 5 months. The law has to change!
----
Edit: Looks like buying customised computer systems IS covered by the cooling off period after all. The DTI guidelines for online traders seem to make a clear exception for this: "Instances where cancellation rights do not apply
(Regulation 13)
Can consumers cancel an order in any circumstances?
3.37 No. The cancellation provisions do not apply to contracts referred to
at paragraph 2.20. There are also statutory time limits for consumers
to exercise their rights to cancel, as explained at paragraph 3.22.
3.38 Unless you have agreed that they can, your consumers cannot cancel
if the order is for:
- services where you have had the consumer’s agreement to start
the service before the end of the usual cancellation period and you
have provided the consumer with the required written information
before you start the service, including information that the
cancellation rights will end as soon as you start the service
- goods or services where the price depends on fluctuations in the
financial markets which cannot be controlled by the supplier
23 September 2006
- the supply of goods made to the consumer’s own specification
such as custom-made blinds or curtains. But this exception does
not apply to upgrade options such as choosing alloy wheels when
buying a car; or opting for add-on memory or choosing a
combination of standard-off-the shelf components when ordering
a PC, for example
- goods that by reason of their nature cannot be returned
- perishable goods like fresh foods or fresh cut flowers
- audio or video recordings or computer software that the customer
has unsealed
- newspapers, periodicals or magazines, and
- gaming, betting and lottery services.
---
There is also this thing called Visa chargeback, whereby your bank can return your money to your account directly from the trader's account, even if you used a debit card. In any case it's worthwile talking to your bank. You can also call Consumer Direct.

If_it_can_go_wrong

robocop2 wrote: »

At least if you don't customise your order, you are protected by 7 day cooling off period as your statutory right, otherwise no legal protection, you're not entitled to a refund, you can only send the item back for repair and wait a "resonable" amount of time, which the law doesn't specify! It's a joke. It can be 5 months. The law has to change!

Customising a PC with off the shelf components does not exclude you from the 7 days return option under the Distance Selling Regulations.

Also, if the item is faulty you do not have to accept a repair, you can insist on a refund, as long as this is requested within a reasonable amount of time.

You seem to have been misled about your rights. What you are saying is the same sort of thing that Cube themselves try to tell customers in their attempts to dodge their legal responsibilities.