Sky boxes must (now) be connected or they will charge a penalty...

spike7451

shifty27 wrote: »

I think it's if your under their 12 month contract that you have to have the line connected on multi-room boxes.

I got a letter from sky a year ago about a line not being connected. Now i've not been under contract (rolling) for about 4 months and have not had the line connected. No letters or emails from sky regarding this.

No,the 12 month bit only applies to single box installs,multiroom must be connected for the duration of the multiroom contrace,be it three months or 10 years,all Sky boxes must be connected to a working phone line.
You may not get a letter for months,it depends if you come up on a database sweep for non-ringback's.

yrp01

Yeah my biggest issue with sky doing this is the lack of consistency......i have had people phone up 2 months after getting an install and i have folk phone up after having multiroom for years so it makes it look like sky have put terms and conditions in without telling any1 so people understandably get angry at sky for this especially when the charges come.

But yeah this has been apart of skys contract for a long long time

Seanymph

Of course you have to have multiboxes connected.

One box doesn't need connecting after 12 months because they don't care where you put it - you pay the connection fee for one box and it doesn't affect them.

As soon as you get 'multi-room' you get more boxes at a reduced fee because you pay your monthly connection for 'box 1' - so they are like phone extensions - you only pay one monthly fee and then a 'little fee' for the additional box.

You could put them anywhere couldn't you? You could pay one rental fee and have boxes with your kids at university, at your neighbours, at your holiday home ........... all to avoid paying the monthly fee at each property and only paying them once.

The only way they can check you have all the 'multi-room' boxes at one property is for them to be checked as connected to the same phone number.

It's always been a condition of multi room - it continues to be a condition of multiroom - and, before you are fined you are sent a letter telling you that. (which I was six months ago!).

If you respond to the letter, plug them all in, talk to them and get them to check the location of your boxes, no problem, no fine, no issue.

You have to work within the rules - especially when they are so logical.

counterfeit

Seanymph wrote: »

Of course you have to have multiboxes connected.

You have to work within the rules - especially when they are so logical.

However, when you move home and the engineer installs all the boxes but a phone line to only 1 of them (as happened with me) it gets very annoying when you get the "fine" for breach of contract. Added to that, they want to charge me £65 to get an engineer out to check the connections. It defies sanity.

MaggotAJ

I dont have multiroom, but what I do have is one box in the living room on subscription and another one in the bedroom on multiroom. I dont have either of the boxes connected via a telephone wire. Should I have one or both of them connected then?

spike7451

MaggotAJ wrote: »

I dont have multiroom, but what I do have is one box in the living room on subscription and another one in the bedroom on multiroom. I dont have either of the boxes connected via a telephone wire. Should I have one or both of them connected then?

If you subscribe to Sky on both boxes & only pay £10 a month for the subscription on the one in the bedroom,both in your name & linked to the same Sky account,then you DO have Multiroom & you do have to connect them both to the phoneline.
If however,you are only using one of them as a Free-to-air box (no subscription) then no,you don't have to connect them to the phone.

MaggotAJ

spike7451 wrote: »

If you subscribe to Sky on both boxes & only pay £10 a month for the subscription on the one in the bedroom,both in your name & linked to the same Sky account,then you DO have Multiroom & you do have to connect them both to the phoneline.
If however,you are only using one of them as a Free-to-air box (no subscription) then no,you don't have to connect them to the phone.

Yeh sorry I didnt explain myself properly. The one in the bedroom is only free to air. We dont ever buy any movies or anything so its not like we are trying to get anything free.

System

counterfeit wrote: »

However, when you move home and the engineer installs all the boxes but a phone line to only 1 of them (as happened with me)

I was not aware that the Sky engineer installs the telephone line as well.

It is your responsibility to ensure that a telephone point is accessible to connect the box(es)

Nilrem

!!!!!! wrote: »

I was not aware that the Sky engineer installs the telephone line as well.

It is your responsibility to ensure that a telephone point is accessible to connect the box(es)

Going back many years when we had Sky digital, the engineer (well installer), put in a phone extension cable to the box...

spike7451

!!!!!! wrote: »

I was not aware that the Sky engineer installs the telephone line as well.

It is your responsibility to ensure that a telephone point is accessible to connect the box(es)

Sky installers will only run extensions from the nearest working phone point to the Sky box,they won't install phone lines,that's BT Openreach's job.
Running a phone extension from the nearest phone point to the sky box is part of his job.I've lost count of the amount of service calls I've been to to run the phone extension because the dish monkey who did the install was too lazy to run one at the time.