Guarantees by ebay merchants

Peter_Lanky

I purchased an inexpensive item 4 months ago (a cable) on Ebay which has now ceased to function. The seller was a UK based merchant. I have emailed the seller informing them of the malfunction, but had no reply. I assume that merchants should have to honour a normal 12 month guarantee, but I assume somebody is now about to tell be that there are ways of escaping such a commitment. So fire away please and disillusion me.

Myyrrddyn

Some warranties are held by the manufacturer not the seller.
When I sell anything like that I put in the write up that the balance of the manufacturers warranty is with the Manufacturer.
Most large companies on Ebay seem to be doing this.
Going backwards on this I bought a printer directly from the canon outlet shop on ebay which has now malfunctioned and within the warranty I have to take it to me nearest repair center and as that is over 50 miles away they can sod off as that is going to be 200 miles there and back etc. Cheaper to buy a new printer.

theonlywayisup

That is a pretty bad seller.

I guarantee all my products for 1 year, some have 2,5 and 10 year warranties. In the first instance I would arrange replacement unless the supplier wanted to pick up the failed product and replace direct, but whatever happened, the buyer would not lose out just because the trading platform was Ebay.

OP, can you pull the business details off another listing and give them a call?

bris

Myyrrddyn wrote: »

Some warranties are held by the manufacturer not the seller.
When I sell anything like that I put in the write up that the balance of the manufacturers warranty is with the Manufacturer.
Most large companies on Ebay seem to be doing this.
Going backwards on this I bought a printer directly from the canon outlet shop on ebay which has now malfunctioned and within the warranty I have to take it to me nearest repair center and as that is over 50 miles away they can sod off as that is going to be 200 miles there and back etc. Cheaper to buy a new printer.

You may well do that but it is of course against the buyers statutory rights. Under SOGA anything you sell is you responsibility not the manufacturers (usual time limits apply)

alien1234

Did the merchant actually stated it comes with warranty? What kind of cable is it as it is quite rare for cables come with warranty

Myyrrddyn

bris wrote: »

You may well do that but it is of course against the buyers statutory rights. Under SOGA anything you sell is you responsibility not the manufacturers (usual time limits apply)

If I sell a car that is only 12 months old then I do not give a warranty as it is still under the manufacturers warranty.:cool:

Hammyman

alien1234 wrote: »

Did the merchant actually stated it comes with warranty? What kind of cable is it as it is quite rare for cables come with warranty

Everything new that is not classed as a consumable comes with at least 6 months warranty under SOGA.

Hammyman

Myyrrddyn wrote: »

If I sell a car that is only 12 months old then I do not give a warranty as it is still under the manufacturers warranty.:cool:

If you are selling it as a business, SOGA says the buck stops with you.

Peter_Lanky

theonlywayisup wrote: »

OP, can you pull the business details off another listing and give them a call?

I could, but would probably end up spending more on a phone call than the product is worth. It's the principle here, not the value.



http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=170472695536

mikey72

I think you really have a trade off on ebay, in that the warranty isn't worth anything, after 45 days you have no chance of any comeback on the seller, who may even have vanished without a trace.
A shop is dearer, but their overheads have to incorporate the fact a buyer can find them again in 6 months time.

Myyrrddyn

Hammyman wrote: »

If you are selling it as a business, SOGA says the buck stops with you.

But when you are selling a car with a manufacturers warranty the seller does not have to offer a warranty as it is covered by the manufacturer. If I sell a Vauxhaull that is 1 month old It is covered by the warranty, these warranties are transferable from buyer to buyer. Lets say you just bought a car from me and it goes wrong. You bring it back. Where do I send it? Ah you ghessed right. Hence why second hand car dealers do not give a warranty on cars that still have one. If it is out of warranty I give them a warranty with it. This is covered by the RAC and the customer is told that if there is a problem they phone the number on the booklet. Not me as they have the warranty with the RAC not me. If they brought it back to me I would phone the number and they will try and fix it if not take it to someone who can. I do not have a workshop therefor if a car is broke I cannot fix it. This has been the case in the motor trade for over 5 years now and yes we stand by any standards that SOGA say. But if you read it properly you will find there are certain clauses etc that are not covered by the motor trade.