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Phones 2 U
Hi
I recently took out a second contract with Phones2udirect.
Things are not looking good - they tried to deliver the phone later than they promised and they're customer services are not polite.
This, in addition to the fact they are now overdue in sending out my first cash-back cheque has led me to want to cancel this new second contract.
I now have a return's number and need to get the phone back to them by Monday 4th Dec in order to qualify for the 14 day rule. However as someone has previously mentioned, there is an admin fee of £35 payable which I do not want to pay.
I have spoken to trading standards (aka consumer direct on 08454 040506) who say that according to the Distance Selling Regulations, no 'admin' fee is payable. The twist is that P2U are saying they will not cancel the contract unless I put in writing that I agree to the £35 charge. I know it's not much but why should I pay?
Any advice would be really appreciated.
Fabs.
I recently took out a second contract with Phones2udirect.
Things are not looking good - they tried to deliver the phone later than they promised and they're customer services are not polite.
This, in addition to the fact they are now overdue in sending out my first cash-back cheque has led me to want to cancel this new second contract.
I now have a return's number and need to get the phone back to them by Monday 4th Dec in order to qualify for the 14 day rule. However as someone has previously mentioned, there is an admin fee of £35 payable which I do not want to pay.
I have spoken to trading standards (aka consumer direct on 08454 040506) who say that according to the Distance Selling Regulations, no 'admin' fee is payable. The twist is that P2U are saying they will not cancel the contract unless I put in writing that I agree to the £35 charge. I know it's not much but why should I pay?
Any advice would be really appreciated.
Fabs.
0
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