Barclaycard not honouring 0% interest

Steviemc35

My wife switched to barclay card after they advertised 0% interest on balance transfers in November. Since tranfering money she has been charged interest at 16.7%. when she phoned up to complain they said sorry for the mistake but the interest should be 6.9%. which is still not right. Can you give me advice please about how to handle this for the best?

JASSMITH

I had the same response. I took out the card based purely on the balance transfer offer. I transfered the balance from another card within the 60 day limit, and now find I am paying interest rate of 6.9% per annum until paid off.

Any advice as to where to go from here?

Thanks

Tixy

Did you apply online or by phone?
Does the original paperwork you received confirm you were accepted for the card that allowed 0% balance transfers?? If it does then there shouldn't be an issue - just contact barclaycard and remind them of the paperwork you received and insist the account is corrected.

david39

Have you either missed a payment or paid after the due date on the statement. If you have done, then the 0% rate will have been withdrawn (T&Cs of promotional rates.)

If not, ring them up again and ask them why you are not receiving the promotional rate offered at the time.

jimjames

Is the rate on new purchases different to the 0% transfer?

monty632

I am in the same boat. Whilst clearing the balance on my Barclaycard I went to my online account where the offered me the 0% deal. So after clearing the card in full a few days later I transferred a balance I had on another card to them. That was January and I have been charged interest ever since. I phoned to complain and firstly they told me "you picked the wrong rate" & secondly "that offer was never available to me".

I got refunded the interest but I also want my BT fee refunded. Bad enough they make a mistake like that but dont see why I should have to pay for it.

If anyone has had any joy getting this honoured let me know. I was thinking the ombudsman being the next step. Perhaps if there was enough of us it would make a difference.

knightstyle

Well it worked for me, transferred money from dormant Barclaycard to Halifax a few months ago, 3% charge and 0% interest.