Help! BT question and I don't know who to trust

crafty*kate

Is there a kind BT representative who can help, please?

I moved house in February and changed my phone provider from BT to Plusnet.

In the process, BT have managed to:
1) Lose the order and didn't cancel my old phone line until 3 weeks after I moved.
2) Were practically impossible and I had to make more than a dozen phonecalls to get it sorted out.
3) Told me that the person who had agreed to cancel my old phone line had 'lied because they have retention targets to meet'.
4) Have now sent me a final bill because they say that I was in a contract and so have to pay the remaining charges etc.

I don't mind paying the costs of any actual calls, but I wasn't on a contract - I had told them to cancel it because I knew I would be moving. It seems like every time I talk to them I get a different person who blames it on the last department and no-one is willing to take responsibility. Who can I actually talk to who will get this right?

Heinz

http://bt.custhelp.com/app/contact_email/c/4950

crafty*kate

Thanks Heinz

crafty*kate

Does anyone know if they have a timescale for responses? I know it's only been 4 days, but I've had another bill in the meantime...