We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
EDF customers...PLEASE check your bills
Inforapennyinforapound
Posts: 948 Forumite
in Energy
Received Gas bill this morning and the only reason i scrutinised it was because of the high bill(down to the harsh winter of course).
Anyway i also saw that i was charged on the Standard tariff.
The problem here is that i changed(on-line) to Online saver V8 way back at beginning of March for gas and electricity(i am a dual fuel customer).
I spoke to customer services and they confirmed that indeed i was incorrectly billed and she will backdate it.The adviser was very good but i am more than a little miffed that if i hadnt spotted the error then nothing would have changed.
It should not be my responsibility to check on them.Life is difficult enough as it is.
You have been warned.
Anyway i also saw that i was charged on the Standard tariff.
The problem here is that i changed(on-line) to Online saver V8 way back at beginning of March for gas and electricity(i am a dual fuel customer).
I spoke to customer services and they confirmed that indeed i was incorrectly billed and she will backdate it.The adviser was very good but i am more than a little miffed that if i hadnt spotted the error then nothing would have changed.
It should not be my responsibility to check on them.Life is difficult enough as it is.
You have been warned.
0
Comments
-
Just checked mine. I signed up for online saver version 7 in December along with many others to take advantage of quidco and £100 credit into the account.
Guess what they put me on Standard taffif as well.
Got the £100 ok but i wonder how many people they've tricked.
Funny that you couldn't access online account for ages.
Just on phone now they've backdated me and just told me the difference in Electricity account balance it goes from £24.67 in credit to £281.37 in credit.
Many thanks Inforapennyinforapound0 -
Inforapenny - you are dead right. There's a long thread about this issue
https://forums.moneysavingexpert.com/discussion/29105200 -
Inforapenny - you are dead right. There's a long thread about this issue
https://forums.moneysavingexpert.com/discussion/2910520
Yes,saw that and realised there was an issue with osV7 but wanted to make people aware of osV8 as well.Thanks0 -
I signed up for OSv7 on 30th November, not had the £100 yet. They also have not agreed opening meter reading with previous supplier yet for elec. Even though I supplied it to them! Not impressed so far0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.8K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.5K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards