TDW Trading Platform - strange behaviour

bigfreddiel

I use TDW for my s&s isa - its not too bad, not had any problems in the last 20 or so years I've been with them - since the days of SCPs (single company peps - the allowance was £3k as far as i can recall -afaicr)

I do have a question which even TDW have been unable to answer and maybe someone here an shed some light on.

When I view my portfolio in the top right hand corner a negative amount is displayed -£2345.33 for example - this number bears no relation to anything pending, or cash on hand - I called TDW who could not explain it and cleared it for me - it came back a few days later - a different amount tho'

Anyone had a similar experience?

cheers

fj

cing0

Some of my funds although present in the portfolio, shows zero holding when I go into trade so unable to sell.
A problem highlighted when its too late to rectify so I'd warn others using TDW to check their funds are not 0. It has plenty of other quirks as well.

bigfreddiel

cing0 wrote: »

Some of my funds although present in the portfolio, shows zero holding when I go into trade so unable to sell.
A problem highlighted when its too late to rectify so I'd warn others using TDW to check their funds are not 0. It has plenty of other quirks as well.

never had that problem, try pressing the refresh prices button on the portfolio screen - that may work

fj

DavidHayton

I have noticed odd things happenning just after I have bought stock. IIRC, the stock appears before the cash disappears. So I look richer than I really am.

Also if I pay in money by debit card, I can't buy foreign currency immediately even though the money shows on the account. However, I can buy stock straight away (because it settles 3 days later by which time the money will actally have reached TD). Took me a while to realise what was going on at first.

All harmless enough, but I do think that TD ought to listen to their clients and iron out these anomalies.

David