At last upgrade time - ditch Vodafone?

MorrisonsEmployee

baldelectrician wrote: »

The options with Vodafarce are as follows

1: Leave
2: Leave soon
3: Leave very soon
4: Leave now
5: Run
6: Definately leave
7: Don't stay

:rotfl:

The best advice so far:D

Guys_Dad

As I posted earlier, I am not defending Vodafone, but this thread's topic was on the Nokia N97 being a rubbish phone and Vodafone "not implementing a ‘package‘ to help customers with this phone and restore a little faith."

My point is a simple one. Why should Vodafone be the specific target for this and not all networks? Simax confirms that T-mobile and Orange didn't. Obviously, ggmf was with Vodafone and naturally he targets them. But no other contract network has done any different.

TwistedPsycho

Although I have had my issues with Vodafone, I have not found them to be overly that bad. EVERY service industry has its fair share of critisism and mine is now that Vodafone realise I am tethering my Symbian handset I had to buy a PAYG dongle for the 1 week in 4 I used to tether.

But I am happy with my Symbian handset and I know if it breaks I can just pop to Tesco and buy a PAYG handset on VF and move the sim card across, so I am going to move to a 12m SIM only

bris

I have been with them all over the years and believe it or not have always found Vodafone to be the best. Customer services are, on all networks, very similar, so finding the best deal for you is what should be your main concern, if that is Vodafone then so be it.
I also agree that the issue you had was with the N97 mini, this was a Nokia problem which they should have resolved. If you look at a lot of the very popular phones, including the iphone, you will see they all have their problems. I think it's how the phone makers deal with their problems that should be the question here. Nokia failed with the N97 but Apple, HTC and Samsung all have very good support for their phones so pick a phone where you know you are going to get support if it fails. My lads HTC desire had a screen fault, the phone was sent back, fixed and returned all within a week.
It does give a bit of confidence when you get service like that. The networks job is to give you the coverage you pay for, for me anyway, this is what I judge them on.

researcher

After many years of being with them my contract ended with Vodafone in February, and although I'd not had problems I didn't want to be tied in to another 18/24 month contract. I decided to buy my own handset and ported my number to giffgaff. For me it's worked perfectly, so much so my OH did the same and now all calls between us are free - we've cut our costs considerably and there have been no downsides.

ggmf

“but this thread's topic was on the Nokia N97 being a rubbish phone and Vodafone "not implementing a ‘package‘ to help customers with this phone and restore a little faith."” – To be fair it’s a little bit more than that, Vodafone ‘sold’ the phone as part of a contract, the phone does not work (it is certainly ‘not fit for purpose’) so we are unable to use our contracts as intended.
Looks like decisions are being made, alternative network is able to supply the Motorola Defy at no cost, plus cheaper monthly contract cost for same minutes/txt and internet package, time to get or PAC’s.

Vodafone

Hi ggmf,

I’m disappointed to see the problems you’ve experienced with your phone and that this hasn’t been resolved.

If you’d like to email us via Web Relations Team we’ll be happy to look into this for you.

(When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).

Morrisons Employee, badelectrician and Riedthelightening, I’m sorry to see you feel that way. If there is anything we can help with, please get in touch as above and we’ll be more than happy to help.

Kind regards,

Jenny
Web Relations Team
Vodafone UK

Guys_Dad

ggmf wrote: »

“but this thread's topic was on the Nokia N97 being a rubbish phone and Vodafone "not implementing a ‘package‘ to help customers with this phone and restore a little faith."” – To be fair it’s a little bit more than that, Vodafone ‘sold’ the phone as part of a contract, the phone does not work (it is certainly ‘not fit for purpose’) so we are unable to use our contracts as intended.

Vodafone sold the N97. Is it rubbish on other networks too?

Did OP ask for that particular phone from Vodafone? Would it have worked on any other network?

Certainly better to try a handset on PAYG for a few weeks/months first of all rather than getting embroiled in a 24 month relationship with a lemon.

tara747

MorrisonsEmployee wrote: »

For what you are looking for maybe you should get an iPhone - T- Mobile have the same bundle you are on now for iPhone [600 minutes, Unlimited text, Unlimited data] for £35 per month - You also currently get £150 cashback via Quidco if you take out an iPhone 4 contract with them.

How much is the handset? I would love an iPhone but the cost puts me off.

I too am on a contract with Vodafone... I have the Sony Ericsson W715 which has not worked properly since about three months into the contract! :mad: They did nothing fo me whatsoever. I am now looking at buying a handset and going SIM only as the very idea of a 24-month contract horrifies me. :eek: I've seen the SE Xperia X8 at a decent price and SIM only would work out pretty cheap.

What's giffgaff by the way? TIA.

gjchester

ggmf wrote: »

Upgrades offered in the Vodafone stores are exactly the same as those listed on the web site, no ‘special deals’ here.

You could look at it another way, no longer do new customers get better deals than existing ones. Many is the time people would moan on here that they got offered xxx minutes for £yy by retentions but a new customer gets more miniutes for less money.


All phones have issues, I'd never touch SE again after the Xperia X1, iPhones are locked down, Android for me too isn't quite there. At the end of the day you need to get what you want not the latest toy unless it is what you want.