Virgin Media new address

benjus

Hi

I've just moved house. I was using Virgin Media (via cable) for broadband and phone line, although I never actually used the phone line and would be happy with broadband only. I still have about 1 month left on the contract.

I called Virgin to ask about moving the service to the new address, and was told that this would mean starting a new 12 month contract. Also, someone would HAVE to come and install it (2 week wait) despite the fact that there is already a cable point and I already have a cable modem etc.

However, a colleague told me that they were able to move without starting a new contract, and that it should be possible for them to activate it remotely.

Anyone know which is correct?

Nilrem

I suspect VM are correct - especially if the house hasn't currently got an active sub as it's not unusual for them to disconnect non sub houses if they need a connection for a subscriber.

Also even when the connection is still fully connected the signal levels will probably need checking, especially if you're on one of the higher speeds for the internet.

spike7451

Nilrem wrote: »

I suspect VM are correct - especially if the house hasn't currently got an active sub as it's not unusual for them to disconnect non sub houses if they need a connection for a subscriber.

Also even when the connection is still fully connected the signal levels will probably need checking, especially if you're on one of the higher speeds for the internet.

Quite correct however cabinet disconnections are quite common as when you remove a piece of kit,say a SACM, & leave the F connector unterminated with a 75Ohm cap,it will allow ingress & egress of signal onto the VM network that may affect other users.Secondly,if you are taking the phone line,the new address will need to be provisioned & the old address moved over,so a cease & reprovide will need to be done first,usually around 5 working days for the cease to complete.

ashleypride

Before you do anythng check if it's worth signing up as a new customer via cashback and paying them for the last month.

benjus wrote: »

However, a colleague told me that they were able to move without starting a new contract, and that it should be possible for them to activate it remotely.

Anyone know which is correct?

Whatever Virgin CS tell you will be correct.

While it's not the same as Virign, I recently moved house twice with a BT line, the first time it was activiated within a couple of hours. As the line was un-used and they had all the details to activate it (new build flat with connections to the cabinet documented). I then moved house with a current connection (much older house), so had to wait 5 days for a cease, and then another 5 days for an engnieer to come to test and bleep the line.