Royal Mail (Recorded Signed For) is CRAP!

Oliver14

So you used the incorrect service to send an item underinsured through the post and it's not your fault. Maybe you should have spent 2 moments actually reading what the service was.

twinmom04

you have paid postage then the fee for recorded sign for. which is for them to have to sign for it when recieved. I don't think you'll get much empathy on here you used the wrong service anything valued over £46 which needs signing for send special delivery.

You need to ask at the counter what is covered, the staff just can't read your mind!

Becles

zudecke wrote: »

Like I said, I used a Mailboxes branch to send from.. While they are approved to operate on Royal Mail's behalf, how can we be sure that Royal Mail's standards, policies and small prints are as clearly prominent in these shops as they are in the Post Offices and online?

I.e. the staff should be instructed to query the value of items you're sending when one attempts to send. Or at least point to a chart that clearly details the prices and levels of compensation possible, as a reminder.

I think it would depend on how you gave your original instruction.

If you went in and said "I want to post this recorded delivery" it's fair for the staff to assume you know exactly you want you want and carry out your wishes.

If you said "what's the best way of sending this?" or "is recorded delivery suitable for £125 worth of clothing?" and they said recorded was fine, then the staff would be at fault for giving the wrong advice.

SHIPSHAPE

Oliver14 wrote: »

So you used the incorrect service to send an item underinsured through the post and it's not your fault. Maybe you should have spent 2 moments actually reading what the service was.

Recorded Signed For is still a postal service offered by Royal Mail to send items, one doesn't expect theft as part of that service!

To further insure an item one is only advised, it is not compulsory, hardly an incorrect service!

Numpty.

BlueAngelCV

SHIPSHAPE wrote: »

To further insure an item one is only advised, it is not compulsory, hardly an incorrect service!

Well of course it's not compulsory but if you don't insure then you won't get the value of the parcel back if anything goes wrong.

You're right, it's not the incorrect service to post the items. It is however the incorrect service if you want to seek compensation of over £46.00.

RM options seem completely transparent to me and if you had any queries you should have asked. Yes it's disappointing that the parcel when missing but s**t happens, that's what insurance is for.

shaun_from_Africa

one doesn't expect theft as part of that service!

So from that statement I am assuming that you know and can prove that the package was stolen.
As this is the case, why don't you take legal action against the person concerned?

Maybe it wasn't stolen, but simply delivered to the wrong address, package damaged so that the delivery address was unreadable, misplaced and is sitting in a sorting office somewhere etc.

Numpty.

I know that you chose to send an item valued at way over the compensation limit for the service picked, but there's really no need to be so hard on yourself.

SHIPSHAPE

shaun_from_Africa wrote: »

So from that statement I am assuming that you know and can prove that the package was stolen.
As this is the case, why don't you take legal action against the person concerned?

Because if it was a postie who stole it then a member of the public can't take legal action.

shaun_from_Africa

Because if it was a postie who stole it then a member of the public can't take legal action.

But you can still report them to the police for theft, and then criminal proceedings might be taken.
Postal workers are only immune from civil action.

The OP made a mistake, these things happen. We're not all perfect like half the people on this site clearly think they are

But if they admitted that they made a mistake and took even a small bit of responsibility, then just maybe some of the replies would have reflected this.

SHIPSHAPE

shaun_from_Africa wrote: »

But you can still report them to the police for theft, and then criminal proceedings might be taken.

But that's making a report to the police, very different from your earlier statement that one should 'take legal action.'

johnnyboyrebel

shaun_from_Africa wrote: »

But you can still report them to the police for theft, and then criminal proceedings might be taken.
Postal workers are only immune from civil action.



But if they admitted that they made a mistake and took even a small bit of responsibility, then just maybe some of the replies would have reflected this.

Regardless of whether you should have known the costs or not, the lesson here is never use Royal Mail for expensive items when you can use a much more reliable courier for a better price in most cases. The problem is many people use Royal Mail by default as they know no better so in the future you know how although its a shame you learnt the hard way. I dont think you have much comeback on this in regards to getting reimbursed I'm afraid.