£70 Breville kettle dead after 18 months.

clever_username

Unintentional wrote: »

I'd also expect it to do the Dishes, and the hoovering.

I'd probably go to £75 for dishes and hoovering.

sirmarcus

This pilgrim thinks this thread needs to be squeaky cleaned up now !!;)

Lori007

Jaxt wrote: »

After waiting for my return phonecall that didn't arrive in 48 hours as promised, I rang them.After speaking to customer NOT service at Littlewoods who didn't want to know about any consumer rights regarding lack of use and poor quality of my £70 kettle I decided to not give them any more of my hard earned money and shut my account down after 18 years.I am going to still send them an electrical engineers report about it but this is more expense.What shocks me most is the utmost contempt the customer service team have for their customers no apology for failing to call , firstly giving misadvice out about it was up to manufacturer. I hope they remember that without customers they wouldn't have a job and if they carry on treating people like this the company will surely go down the nick with the recession.Anyone who can recommend a catalogue who have god service and are not part of the Shop direct group I would be grateful .

I had a similar problem with a tefal steam generator which cost me over £200 (I have lymphoedaema so it was recommended by my nurse that I purchase one). Anyway, after 18 months it packed in. Contacted Littlewoods and paid £25 for an independent assessment who confirmed it was a common problem caused through manufacture fault - the cable inside the cable became twisted and snapped. Anyway sent report to Littlewoods, they didn't want to know, I threatened small claims and they said go ahead, eventually decided after loads of emails and backing from consumer support that I just didn't need the stress and gave up. However, cancelled my account after many years with them and have told others not to go near them. Had to make a strong phonecall to Littlewoods telling them not to send me post asking me to rejoin though!!! Dreadful company, had particularly nasty emails and my view is there are many other catalogue companies selling identical items. I do symphathise - luckily I was able to get my iron repaired via my brother for nothing in the end (we didn't want to go this route until I had no choice obviously) so good luck.:o

gordikin

It's a simple repair...I sorted an iron with a similar problem. In fact I added an extra metre of cable to the iron which made life easier for my iron lady! I'd have done it in the beginning rather than getting upset/wound up about it. I find it better to pick your battles.

Zandoni

gordikin wrote: »

It's a simple repair...I sorted an iron with a similar problem. In fact I added an extra metre of cable to the iron which made life easier for my iron lady! I'd have done it in the beginning rather than getting upset/wound up about it. I find it better to pick your battles.

A faulty cable is not a simple repair for a lot of people. Any cable faults like this can easily cause fires or give electric shocks.

I hope you extended the wire on your iron safely.

gordikin

Zandoni wrote: »

A faulty cable is not a simple repair for a lot of people. Any cable faults like this can easily cause fires or give electric shocks.

I hope you extended the wire on your iron safely.

3 wires and 3 screws to connect them....just like a 3 pin plug...3 metre long cable instead of 2 metres...not difficult in any way. There's been no fire or electric shocks in 13 years when do you think it will happen? Passed PAT every year since

Zandoni

gordikin wrote: »

3 wires and 3 screws to connect them....just like a 3 pin plug...3 metre long cable instead of 2 metres...not difficult in any way. There's been no fire or electric shocks in 13 years when do you think it will happen? Passed PAT every year since

That's great you replaced the cable with a longer one, impressed you have it PAT tested.

Where I work we had an appliance lead replaced by the PAT tester he left it in a dangerous state with cuts in the insulation and not held in the plug properly. Not that's any slur on your workmanship, I'm sure that's fine.

But my point is that you shouldn't have to repair the cable in an appliance after 18 months service. It suggests to me that it's dangerous

gordikin

Zandoni wrote: »

That's great you replaced the cable with a longer one, impressed you have it PAT tested.

Where I work we had an appliance lead replaced by the PAT tester he left it in a dangerous state with cuts in the insulation and not held in the plug properly. Not that's any slur on your workmanship, I'm sure that's fine.

But my point is that you shouldn't have to repair the cable in an appliance after 18 months service. It suggests to me that it's dangerous

I agree you shouldn't have to replace/repair a cable after 18 months of usage...but I pick my battles and a cable replacement was the most sensible/economical/sanity route to take...OP could have done the same...which actually they did in the end.